TYNEISHA MARSHALL
San Antonio
Summary
Dynamic professional with extensive experience at Global Payments, excelling in fraud investigation and data analysis. Proven ability to negotiate payment plans and resolve complex issues while maintaining exceptional customer support. Adept at utilizing Microsoft Office Suite and fostering strong client relationships, ensuring compliance and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Collections Rep
Linebarger, Goggan, Blair and Sampson
10.2024 - 11.2025
- Managed client accounts related to outstanding legal fees, criminal cases, traffic violations, and warrants
- Negotiated and established payment plans to resolve balances
- Processed payments and monitored accounts for discrepancies
- Maintained accurate financial and legal records in compliance with regulations
- Communicated directly with clients to clarify legal obligations and encourage timely payments
- Scheduled and coordinated court dates for clients as required
- Supported firm’s revenue recovery efforts through professional and courteous service
Fraud Analyst
Global Payments
01.2024 - 10.2024
- Monitor Transactions:
Review real-time and post-transaction alerts to identify unusual or suspicious activity across accounts, cards, digital banking, and payment channels. - Investigate Fraud Cases:
Conduct detailed investigations into suspected fraud, gather evidence, document findings, and determine root causes. - Analyze Patterns & Trends:
Use data analysis to detect fraud patterns, emerging threats, and vulnerabilities in banking systems or customer behavior. - Customer & Internal Communication:
Contact customers to verify transactions when needed. Collaborate with internal teams such as Risk, Compliance, Security, and Operations. - Report & Escalate:
Prepare reports, maintain case documentation, escalate confirmed fraud events, and recommend preventive actions. - Support Prevention Measures:
Assist in enhancing fraud-detection rules, improving internal controls, and implementing anti-fraud strategies. - Regulatory Compliance:
Ensure all investigations and actions follow bank policies, legal requirements, and regulatory standards (AML, KYC, etc.).
Customer Service Representative
SMI
02.2020 - 12.2023
- Assisted with child support inquiries and processed customer changes.
- Delivered frontline support, ensuring high customer satisfaction.
Team Leader
Atento
01.2017 - 12.2019
- Led a team of 6 representatives, ensuring top-quality service.
- Managed escalated customer issues and promoted financial products.
- Improved team efficiency through training, performance reviews, and strategy.
Technical Support Representative
IQOR
02.2014 - 12.2016
- Provided technical support for mobile devices at Asurion, assisting customers with troubleshooting, device setup, and claim processing for phone insurance.
Education
High School Diploma -
Sam Houston High School
Skills
- Microsoft Office Suite
- Oracle
- Citrix
- Remote Desktop Connection
- Avaya
- Content management systems
- Customer Support
- Issue Diagnosis and Resolution
- Documentation
- Product Knowledge
- Payment negotiation
- Fraud investigation
- Data analysis
- Legal documentation
- Friendly voice
- Great phone demeanor
- Data entry
- Call center experience
- Billing problem resolution
- Outbound calling
- Loan origination and underwriting
- Skip tracking
Timeline
Collections Rep
Linebarger, Goggan, Blair and Sampson
10.2024 - 11.2025
Fraud Analyst
Global Payments
01.2024 - 10.2024
Customer Service Representative
SMI
02.2020 - 12.2023
Team Leader
Atento
01.2017 - 12.2019
Technical Support Representative
IQOR
02.2014 - 12.2016
High School Diploma -
Sam Houston High School