Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

TyNeisha Washington

Marlin

Summary

5+ years in talent acquisition, 7+ years in achieving monthly sales quota. Committed to delivering exceptional customer service and leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a talent for effectively interacting with staff at all levels of the organization and the public. Detail-oriented team player with strong organizational skills, thrives in handling multiple projects such as user research needed to develop app, designing and testing prototype using figma. Actively seeking a full-time position that provides professional challenges to utilize interpersonal skills, excellent time management, and problem-solving abilities.

Overview

9
9
years of professional experience
5
5
Certification

Work History

Verizon Wireless Inside Sales Representative

Verizon
10.2022 - Current
  • Work from home Wireless salesman that closes sales and provides quotes and pricing to customers
  • Maintained 100% In home internet metric and lately exceed it with a 125% finish.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Used CRM software to maintain detailed contact logs and account records.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.


B2B Sales Representative

Telvista
05.2022 - 08.2022
  • Worked from home and Make outbound calls to businesses for a one call close sale
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed, maintained and utilized diverse client base.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Owner/ Manager/Cashier/Customer Service

Whups BBQ
03.2021 - 02.2022
  • Owned, managed and operated business
  • Took phone orders/window orders, prepare food, cut meat, clean, work cash register and multitask throughout the day
  • Was Responsible for account management, inventory and employees.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed payroll, daily deposits, and cost controls.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Supervised daily activities of restaurant and Number employees.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Maintained positive relationships with local community and government officials.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Sales Representative

AT&T
01.2018 - 03.2021
  • Sales rep; who had to sell different products and maintain a monthly quota, provide customer service, technical support, and manager on duty responsibility.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Sales Support Representative

AT&T
10.2016 - 01.2018
  • Be the assistant managers right hand, greet customers, keep track of inventory, make sure store is up to conduct and know and inform customers about different deals and promotions
  • Contributed to successful sales campaigns by creating compelling sales collateral materials.
  • Implemented inventory control measures, reducing stock discrepancies and optimizing warehouse operations.
  • Provided valuable insights through analyzing sales data which helped improve decision-making processes within the organization.
  • Assisted in the launch of new products, successfully marketing them to target audiences.

Correctional Officer III

Texas Dept of Criminal Justice
12.2015 - 12.2016
  • Managed offenders and provide public safety.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

Customer Service Representative

C3 Communications
06.2015 - 08.2016
  • Multitasking, provide great customer service, refill medications, track medication and work several computer systems
  • Handled customer health care and insurance information and health insurance plans through Humana.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

Education

High school diploma -

Marlin High School
06.2010

Skills

  • People
  • Teamwork
  • Coaching
  • Development
  • Helping
  • Mentor
  • Excel
  • Leadership
  • Analytical
  • Sales Support
  • Github
  • Lead Prospecting
  • Customer Retention
  • Account Management
  • Records Management
  • Customer Service
  • Customer Needs Assessment
  • Product and Service Sales
  • Staff Training
  • Sales Expertise
  • Expense Reporting
  • Customer Relations
  • Negotiation Tactics
  • Prospecting Skills
  • Relationship Building
  • Closing Talents
  • HMTL
  • CSS
  • PYTHON
  • FIGMA
  • ADOBE
  • CANVA
  • PHOTOSHOP
  • Complex Problem-Solving
  • Product and Service Knowledge
  • Sales Consultation
  • Dispatching

Certification

UI/UX DESIGN CERTIFICATION

DISPATCHING CERTIFICATION

INTRO TO SOFTWARE ENGINEERING

INTRO TO HTML, CSS AND JAVASCRIPT

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved 125% by completing home internet sales with accuracy and efficiency.
  • Finished in top 10% of inside sales employees

Timeline

Verizon Wireless Inside Sales Representative

Verizon
10.2022 - Current

B2B Sales Representative

Telvista
05.2022 - 08.2022

Owner/ Manager/Cashier/Customer Service

Whups BBQ
03.2021 - 02.2022

Sales Representative

AT&T
01.2018 - 03.2021

Sales Support Representative

AT&T
10.2016 - 01.2018

Correctional Officer III

Texas Dept of Criminal Justice
12.2015 - 12.2016

Customer Service Representative

C3 Communications
06.2015 - 08.2016

High school diploma -

Marlin High School

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TyNeisha Washington