Tyneisha Catrina Allen
Lakeland,FL
Summary
- Authorized to work in the US for any employer
- Certified Nursing Assistant with 2 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
- Call Center Service Representative with over 10 years of experience. Hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
- Clerical Office Assistant with 2 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
- Security Guard with over 2 years of experience working to promote safety of people and premises .
- Driver with over 1 year of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Guard
Sentry Force Security LLC
Lakeland
01.2023 - Current
- Provides Security escorts per event requirements
- Performs routine procedures utilizing bag search before guests enter the vicinity
- Ensures that no prohibited items or behavior are tolerated
- Greet and direct guests to seating and services.
Catering Delivery Driver
Nimble Deliveries / Delivrd Catering
Lakeland, FL
01.2023 - Current
- Confirm catering orders are accurate and complete before departure
- Correctly load, organize, and secure equipment
- Ensures items are delivered intact
- Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation
- Manages paperwork.
Customer Service Representative
Duke Energy, Lisle Group
Lakeland
01.2021 - 02.2022
- Promoted sales of available products and services
- Used professional judgment and escalated customer issues/concerns to management when appropriate
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Live Chat Agent
ONE TOUCH DIRECT
Tampa
01.2021 - 08.2021
- Corresponded with customers via email and/or video chat.
- Verified members using verification procedures.
- Data entry
Customer Service III Operations FED/ Center of Dis
Kforce
Tampa, FL
04.2021 - 06.2021
- Maximus/CDC Vaccination Hotline Project- CSR 3
- Ensured that US Citizens received the most up-to-date information so that they were able to schedule and obtain their COVID-19 Vaccinations
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Mail Clerk
GL Staffing Services, Inc
Lakeland
01.2021 - 04.2021
- Monitored
- loaded materials
- Packaging
Security Guard
Allied Universal
Bartow
01.2021 - 04.2021
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Call Center Customer Service Representative
GC Services
Lakeland, February
01.2016 - 10.2016
- Promoted sales of available products and services
- Used professional judgment and escalated customer issues/concerns to management when appropriate
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Accent Marketing Group
Lakeland, FLJanuary
01.2004 - 12.2006
- Promoted sales of available products and services
- Used professional judgment and escalated customer issues/concerns to management when appropriate
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Resident Services, Resident
The Lakeland Housing Authority
Lakeland
01.1999 - 01.2002
- Assisted Families with Federal Housing Application Process
- Answered phone calls and welcomed visitors to office.
- Maintained business records by updating customer information.
Certified Nursing Assistant
Meadow View Life Center
Lakeland, February
01.1998 - 01.1999
- Assisted with serving meals, and feeding patients as necessary
- Ambulating, turning and positioning patients as needed
- Provided fresh water and nourishment between meals
- Maintains patient stability by checking vital signs and weight
- Recorded intake and output information and completed forms, reports, logs, and records
- Provides patient comfort by answering patients’ call lights and requests
- Maintains work operations by following policies and procedures
- Protected the organization’s value by keeping patient information confidential.
Education
GED -
West Area Adult/Community School
Lakeland, FL01.2012
Polk State College Collegiate High School
Lakeland, FL08.2011
Certificate in Nursing Assistant Certificate in Nursing Assistant -
Traviss Technical College
Lakeland, FL03.1998
Skills
- Security Procedures Knowledge
- Paperwork Processing
- Records Maintenance
- Business Correspondence Writing
- Data Entry
- Microsoft Word, Power Point, and Excel
- Valid Driver's License
- Appointment Scheduling
- Customer Service
- Confidentiality Understanding
Certification
- Licensed Security Guard - 2 Years
- Clerical Assistant Certificate, Polk State College 2011
Timeline
Security Guard
Sentry Force Security LLC
01.2023 - Current
Catering Delivery Driver
Nimble Deliveries / Delivrd Catering
01.2023 - Current
Customer Service III Operations FED/ Center of Dis
Kforce
04.2021 - 06.2021
Customer Service Representative
Duke Energy, Lisle Group
01.2021 - 02.2022
Live Chat Agent
ONE TOUCH DIRECT
01.2021 - 08.2021
Mail Clerk
GL Staffing Services, Inc
01.2021 - 04.2021
Security Guard
Allied Universal
01.2021 - 04.2021
Call Center Customer Service Representative
GC Services
01.2016 - 10.2016
Customer Service Representative
Accent Marketing Group
01.2004 - 12.2006
Resident Services, Resident
The Lakeland Housing Authority
01.1999 - 01.2002
Certified Nursing Assistant
Meadow View Life Center
01.1998 - 01.1999
GED -
West Area Adult/Community School
Polk State College Collegiate High School
Certificate in Nursing Assistant Certificate in Nursing Assistant -
Traviss Technical College
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