Tyneka Battle
Washington,DC
Summary
Experienced professional with over 7 years in customer service, receptionist duties, and security officer roles. Demonstrated reliability, independence, and multitasking abilities. Strong communication skills for effective interaction with individuals and teams. Highly self-motivated and excels both independently and collaboratively. Maintains a neat, clean, and professional appearance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Revel Security
10.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Responded quickly to emergency situations to assess and deflect issues.
Dental Receptionist
Deantal Dreams
10.2018 - 01.2024
- Provided warm welcomes to patients.
- Ensured accuracy of patients' records while communicating relevant office protocols.
- Managed scheduling for initial and follow-up dental consultations.
- Operated call management systems for all incoming queries.
- Managed payment processing and documentation for patient treatments.
- Reviewed and processed medical claims efficiently.
Armed Security Officer
CONTRACT SECURITY Force
03.2016 - 08.2018
- Ensured the safety of the premises with vigilance.
- Provided assistance to managers and visitors
- Attentive and alert at all times and provided exceptional customer service to all tenants/guests
- Barring Notices and Incident Reports
- Write Daily Activity Reports
- Conduct patrols of properties and buildings
- Handle unusual or emergency situations with an appropriate level of response, including armed intervention if necessary, following established protocols
- Manage the admittance process to the client site and facility, monitoring entrances and exits to prevent unauthorized entry
Security Officer
Eagle Protection Agency LLC
09.2017 - 01.2018
- Responsible for safeguarding an employer's property, including buildings, grounds, and assets
- This can include patrolling, securing entrances and exits, and responding to alarms
- Greets and acknowledges customers while providing the appropriate level of service
- Monitor closed-circuit TV cameras and other surveillance equipment
- Investigate accidents, trespassing, and other incidents
- Complete daily reports that include their observations and any relevant information
Education
High School Diploma - undefined
Spingarn Senior High School
01.2009
Skills
- Risk Assessment Proficiency
- Patient Appointment Coordination
- Healthcare Scheduling Expertise
- Administrative Proficiency
- Experience in Dental Office Operations
- Eaglesoft Software Skills
- Professional Phone Communication
- Healthcare Coding
- Medical terminology
- Dentrix
- Typing
- Documentation review
- Clerical experience
- OSHA
- Insurance Verification
- Public relations
- Supervising experience
- HIPAA
- Medical Records (5 years)
- Schedule management
- Document Organization
- Intake
- Shipping & receiving
- Customer service
- Banking
- Typing (5 years)
- Front desk (7 years)
- Google Suite
- Cash register
- Monitoring Techniques
- Communication skills
Certification
- Armed Security License October2024 to October2025
- Baton Permit July2024 to Present
- ASP HANDCUFF July2024 to Present
Timeline
Armed Security Officer
Revel Security
10.2024 - Current
Dental Receptionist
Deantal Dreams
10.2018 - 01.2024
Security Officer
Eagle Protection Agency LLC
09.2017 - 01.2018
Armed Security Officer
CONTRACT SECURITY Force
03.2016 - 08.2018
High School Diploma - undefined
Spingarn Senior High School
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