Jesse Tyner
Hoffman
Summary
Dynamic technician with over 19 years in technical support and systems analysis. Specializes in diagnosing and resolving complex computer and electrical issues, ensuring compliance with industry standards. Proven ability to enhance operational workflows and deliver exceptional customer service, facilitating user education and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Electrician
Riza construction
Fort Bragg
09.2024 - 06.2026
- Executed electrical installations, maintenance, and repairs of systems, wiring, fixtures, and components. Diagnosed electrical issues through effective use of multimeters and testing equipment. Followed blueprints and technical diagrams for precise installation of fixtures and outlets. Ensured compliance with local electrical codes throughout all construction project phases.
Owner Operater
EZ Computer Solutions
07.2019 - 01.2025
- Managed daily operations for computer repair and IT support, ensuring high service quality.
- Developed customized service packages to fulfill various client requirements.
- Provided technical support across multiple platforms and devices.
- Executed troubleshooting processes to resolve intricate technical issues effectively.
- Diagnosed hardware and software issues, restoring functionality in a timely manner.
- Created user education programs on security practices and software utilization.
- Contributed to documentation efforts for troubleshooting procedures and protocols.
- Led initiatives to establish efficient operational workflows and procedures.
QC Technician and Area Manager
Verizon
02.2016 - 07.2019
- Control maintenance and repair of Verizon Wireless stores in the eastern half of North Carolina.
- Work with over a dozen other contractors with the remodels and build out of new stores.
- Inspect Verizon stores to ensure QC was maintained.
IT/QC Manager
Meridian Kiosk
03.2015 - 01.2016
- Managed the internal IT team with local network support on Windows-based servers, Cisco routers and switches, and SonicWALL fire wall systems.
- Worked with business computer upgrades on software and hardware as well as trouble shooting repairs.
- Worked with the software team on integration of new software solutions into the kiosk environment.
- Tier 3 escalations for customer service issues with the kiosk solutions.
IT Specialist
EMS Computer Solutions
03.2014 - 03.2015
- Small business network technician responsible for on call, trouble shooting for network issues.
- Computer solutions repair tickets in small business environments.
Technical Support Specialist
Trident Marketing
07.2012 - 03.2014
- Provided tier 3 technical support for DIRECTV, resolving complex issues and ensuring customer satisfaction.
- Addressed escalated technical issues from customer service team, facilitating timely resolutions for DIRECTV customers.
- Assisted in-field installers with technical inquiries related to equipment and installation of DIRECTV and HughesNet satellite internet services, enhancing installation accuracy.
Lead Computer Technician
EZ Computer Solutions
10.2010 - 06.2012
- Worked with customers directly on in-home computer issues including network and computer hardware and software upgrades and repair.
- Managed three computer technicians in a contract environment.
Lead Computer Technician
PC Medics
05.2008 - 10.2010
- Resolved hardware and software issues to restore system functionality.
- Addressed technical issues with customer equipment through on-site repairs, ensuring minimal downtime.
Education
Associate Degree - Computer Engineering
Sandhills Community College
Pinehurst, NC05-2005
Skills
- Network and A certification
- Low voltage electrical license
- Data cabling installation
- TCP/IP and UDP protocols
- Network installation and maintenance
- Microsoft Office Suite proficiency
- Windows operating systems (XP to 11)
- Server management (2003, 2008, 2010)
- Linux distributions (Red Hat, Ubuntu)
- Apple OS X and mobile devices
- Android OS and mobile devices
- Cisco switches and Palo Alto firewalls
- Client issue diagnosis and troubleshooting
- Systems analysis and project coordination
- Technical documentation and innovative techniques
- Safety inspections and national electric code compliance
- Attention to detail in service delivery
Certification
- Network+ (CompTIA)
- A+
- SBCA
- Low Voltage Electrical License
- Data Cabling Installer (DCI)
- DRE Plus
Timeline
Electrician
Riza construction
09.2024 - 06.2026
Owner Operater
EZ Computer Solutions
07.2019 - 01.2025
QC Technician and Area Manager
Verizon
02.2016 - 07.2019
IT/QC Manager
Meridian Kiosk
03.2015 - 01.2016
IT Specialist
EMS Computer Solutions
03.2014 - 03.2015
Technical Support Specialist
Trident Marketing
07.2012 - 03.2014
Lead Computer Technician
EZ Computer Solutions
10.2010 - 06.2012
Lead Computer Technician
PC Medics
05.2008 - 10.2010
Associate Degree - Computer Engineering
Sandhills Community College