Tynesha Beasley
Tampa
Summary
Dynamic team leader with over six years in mental health and life skills training. Proven ability to enhance client care through collaboration and effective problem-solving. Passionate about promoting mental wellness and facilitating positive outcomes in diverse populations.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Mental Health Technician
BayCare
Tampa
09.2020 - Current
- Monitored patient behavior, promptly reporting significant changes to nursing staff to ensure timely interventions.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Documented observations and interventions in patient charts and electronic systems, supporting seamless continuum of care from admission to discharge.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Facilitated group therapy sessions under supervision of a mental health professional.
Life Skills Trainer
NeuroRestorative
Lutz
12.2015 - Current
- Assisted clients in developing daily living skills and self-sufficiency.
- Provided emotional support and guidance during challenging situations.
- Documented client activities and reported concerns to supervisors regularly.
- Delivered one-on-one support to enhance clients' social skills and communication, fostering greater independence and confidence.
- Assisted clients in transitioning to new lifestyles during periods of incapacitation or recuperation, promoting adaptability and resilience.
- Developed and implemented training courses to teach life skills such as communication, problem-solving, goal setting, decision making, coping with stress, and time management.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Planned and prepared healthy meals and snacks for clients.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Supported clients in performing personal hygiene tasks to foster dignity and self-care.
- Supported individuals in learning how to use public transportation safely and independently.
- Encouraged clients to participate in leisure activities that promoted healthy lifestyle choices.
- Guided individuals with intellectual disabilities in developing essential life skills, including budgeting, grocery shopping, cooking, and cleaning, to improve daily living and self-sufficiency.
Team Leader
NeuroRestorative
Lutz
05.2017 - 09.2020
- Trained staff on best practices for client support and safety procedures.
- Coordinated daily activities to ensure client engagement and skill development.
- Monitored team performance and provided constructive feedback to improve services.
- Facilitated communication among clients, families, and interdisciplinary teams to ensure cohesive support.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Empowered team members to enhance customer satisfaction and loyalty, contributing to retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies to resolve conflicts and improve collaboration among team members.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Customer Service Representative
One Touch Direct
Tampa
01.2011 - 10.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged customers in conversation to identify needs, resolve issues, and answer product questions, fostering customer loyalty.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance overall customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and set up payment options to ensure smooth transaction experiences.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certification - Patient Care Technician
Florida Career College
Tampa, FL03-2013
High School Diploma -
Blake High School
Tampa, FL05-2011
Skills
Patient monitoring
- Vital signs monitoring
- Behavior documentation
- Mental health first aid
- De-escalation techniques
- Trauma-informed care
- Borderline personality disorder interventions
- Life skills training
- Group therapy facilitation
- Staff training
- Team leadership
- Problem solving
- Effective communication
- Active Listening
- Empathy development
- Self-care promotion
- Flexible scheduling
- Reliable & Trustworthy
Active Listening - Friendly, Positive Attitude
People Skills
Good Work Ethic
Communication skills
Teamwork Skills
Adaptability
Active learning with a growth mindset
Certification
Crisis Intervention (CPI)
References
References available upon request.
Timeline
Mental Health Technician
BayCare
09.2020 - Current
Team Leader
NeuroRestorative
05.2017 - 09.2020
Life Skills Trainer
NeuroRestorative
12.2015 - Current
Customer Service Representative
One Touch Direct
01.2011 - 10.2014
Certification - Patient Care Technician
Florida Career College
High School Diploma -
Blake High School