Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tynesha Byrd

Washington,DC

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Dependable and quick-learning team player with effective communication and organization skills.







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Overview

9
9
years of professional experience

Work History

Receptionist

Story Cannabis
01.2023 - Current
  • Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Communicate with clients, and updated client records.
  • Keep reception area clean and neat to give visitors positive first impression.
  • Answer phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Principal Administrative Assistant

MCDOT (O'Connell & Lawrence)
02.2015 - Current
  • Answer incoming calls, providing information, and refer non-routine calls to the appropriate staff or agency.
  • Assist customers by responding to inquiries by explaining and providing information concerning highway services; Resolving the issues in a courteous and professional manner.
  • Enter residents request for service via Siebel, accurately and in a timely manner to ensure residents receive prompt service
  • Serve as a liaison between department staff, as well as other government employees, outside organizations, County Council, and the public.
  • Prepare and proofread Division Chief's correspondence
  • Maintain correspondence and document control systems to ensure timely processing of all correspondence and actions.
  • Provide direct support to the Section Chiefs and Division Chief of Highway Services, as well as other MCDOT staff regarding support
  • Coordinate Section Chiefs inner office meetings, appointments, and conferences
  • Review incoming, time sensitive and confidential material on behalf of Section Chiefs
  • Receive, screen and provide personal assistance to County employees, Department Heads, agencies, vendors, business or organizations via incoming telephone inquiries and office visits
  • Communicate with surrounding municipalities and utility companies, verbally, and un writing for project scheduling, outgoing assignments, and emergency center issues
  • Oversee Direct Purchase Orders for all office supplies and miscellaneous items
  • Operate office equipment such as fax machines, copiers and phone systems effectively and responsibly
  • Organize scheduling for workshops, special events, and projected associated with the Section Chiefs
  • Provide essential assistance during emergency storm operations, providing real-time updates on road conditions (closures, down trees, etc.) to residents, as well as the Traffic Management Center, Police, Fire and Rescue, and County Government agencies

Logistics Team Member

Nordstrom
10.2020 - 08.2022
  • Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
  • Fulfill customer orders in a timely manner following quality standards
  • Prepare and ship customer’s orders following quality, packing and shipping standards
  • Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
  • Assist in maintaining clean and organized selling floors and stockrooms
  • Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

Sales Associate Team Leader

Adidas
11.2017 - 08.2019
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

No Degree - School of Professional Studies

Trinity Washington University
Washington, DC
04.2023

High School Diploma -

Forestville Military Academy
Forestville, MD
05.2008

Skills

  • Meeting Preparation
  • Time Management
  • Multi-Line Telephone Systems
  • Database Administration
  • Verbal and Written Communication
  • Customer and Client Relations
  • Organization and Efficiency
  • Data Inputting
  • Office Administration
  • Correspondence and Office Documents
  • Microsoft Office

Timeline

Receptionist

Story Cannabis
01.2023 - Current

Logistics Team Member

Nordstrom
10.2020 - 08.2022

Sales Associate Team Leader

Adidas
11.2017 - 08.2019

Principal Administrative Assistant

MCDOT (O'Connell & Lawrence)
02.2015 - Current

No Degree - School of Professional Studies

Trinity Washington University

High School Diploma -

Forestville Military Academy

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Tynesha Byrd