Tynesha Soto
Deland,United States
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Underwriter
RBR Global
Lake Mary
10.2022 - Current
- Prepared reports summarizing borrower's credit history, assets, liabilities, income, and other relevant data.
- Consulted with senior underwriters regarding complex cases.
- Documented all underwriting decisions in accordance with company guidelines.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Worked with colleagues to review, accept or deny new and renewal business.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Credit Card Customer Service Representative
JPMorgan Chase
Lake Mary, FL
08.2021 - 09.2022
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
Banking Customer Service Representative
USAA
Lake Mary, FL
08.2020 - 06.2021
- Identified potential fraud cases and reported them to the supervisor.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Analyzed customer's financial information to determine the best banking products for them.
Customer Service Representative
Sykes Enterprises, Incorporated
DeLand, FL
05.2018 - 08.2020
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
Skills
- Risk Assessment Expertise
- Strong Analytical Skills
- Coverage Determination
- Risk Mitigation
- Quality Control
- Documentation Review
- Inbound and Outbound Calling
- Conflict Resolution
Timeline
Underwriter
RBR Global
10.2022 - Current
Credit Card Customer Service Representative
JPMorgan Chase
08.2021 - 09.2022
Banking Customer Service Representative
USAA
08.2020 - 06.2021
Customer Service Representative
Sykes Enterprises, Incorporated
05.2018 - 08.2020
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