Tynesha Raymond
Carteret
Summary
Dynamic Account Manager with a proven track record at Metroonelpsg, excelling in client relationship management and strategic planning. Recognized for enhancing customer satisfaction and retention through proactive communication and exceptional service. Skilled in team training and documentation, fostering a culture of safety and excellence in high-risk environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
Metroonelpsg
09.2020 - Current
- Cultivated strong client relationships to enhance satisfaction and loyalty.
- Developed strategic account plans aligning with client goals and organizational objectives.
- Analyzed account performance data to identify trends and improve service offerings.
- Trained junior staff on security protocols and best practices, fostering a culture of safety awareness.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Maintained high levels of client retention by consistently delivering exceptional service and results.
- Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
Security Officer
Allied Universal Security Services
08.2008 - 06.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to emergency situations, coordinating with local law enforcement as needed.
- Prepared detailed incident reports documenting security incidents and responses.
- Implemented access control measures to regulate entry into restricted areas.
- Trained new staff on security protocols and emergency procedures, enhancing team efficiency.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports of all security breaches and investigations.
Education
High School Diploma -
Barringer High School
Newark,NJ06-2005
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
- Account oversight
- Customer relationships
- Client relationship building
- Team Training
- Documentation and reporting
- Staff management
- Schedule management
Accomplishments
- Supervised team of 12-28 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% by completing the clients assigned task to team members with accuracy and efficiency.
Certification
- Licensed Security Sora -
Languages
English
Full Professional
Timeline
Account Manager
Metroonelpsg
09.2020 - Current
Security Officer
Allied Universal Security Services
08.2008 - 06.2020
High School Diploma -
Barringer High School