Tynesha Sloans
Deptford,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Patient Engagement Specialist
Conifer Healthcare Solutions
06.2024 - Current
- Answered incoming calls, scheduled appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
Team Lead
Walmart
10.2013 - 04.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Communicated with managers of other departments to maintain transparency
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Analyzed and interpreted store trends to facilitate planning
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Personal Assistant
K&J Event Planning
02.2011 - 04.2013
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained appropriate filing of personal and professional documentation
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
- Used discretion when handling confidential information
- Attended meetings, took notes and tracked action items.
Call Center Representative
Accounts Receivable Management
08.2008 - 07.2011
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services
- Met customer call guidelines for service levels, handle time and productivity
- Delivered prompt service to prioritize customer needs
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Star Career Academy
Winslow Township High School
Skills
- Staff Development
- Healthcare Knowledge
- Data Collection
- Retail Management
- Verbal and Written Communication
- Recruiting and Hiring
- Directing Team Members
- Customer Service
- Administrative Duties
- Accounts Payable and Accounts Receivable
- Appointment Scheduling
- HIPAA Compliance
Timeline
Patient Engagement Specialist
Conifer Healthcare Solutions
06.2024 - Current
Team Lead
Walmart
10.2013 - 04.2022
Personal Assistant
K&J Event Planning
02.2011 - 04.2013
Call Center Representative
Accounts Receivable Management
08.2008 - 07.2011
Star Career Academy
Winslow Township High School
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