TYNESHA BROWN
Houston,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
17
17
years of professional experience
Work History
Donor Relations & DEI Initiatives Coordinator/ReelEducation Coordinator
Alexander Jewish Family Service
10.2017 - Current
- Assisted the Executive Leadership and Board of Directors in creation of the Staff DEI strategy and key milestones
- Embedded the diversity, equity and inclusion function across the agency with strong connections to departments, programs and services
- Established a Staff DEI Committee which consisted of representatives from each department, program and service which brought unique perspectives in the planning and implementation of trainings, professional development, and educational materials
- Worked with Leadership to identify specific DEI education content to be included in employee on-boarding, training and professional development
- Broadly built and shared knowledge on DEI successes and impact
- Identified DEI barriers that impact recruitment, retention and advancement, training, and key assignments
- Created content and custom DEI messages to deliver to the general employee population
- Acted as change agents for the organization – challenge the status quo – champion DEI and promote the Agency as an employer of choice
- Determined the makeup of the committee and facilitate the work of the committee
- Lead committee meetings and ensure agendas and meeting minutes are completed
- Recruited and orientated new committee members as needed
- Maintained a calendar of scheduled meetings, events and trainings
- Renewed committee membership on an annual basis.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Handled incoming and outgoing shipping and receiving activities.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Inventoried and ordered office supplies to maintain availability of products.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Donor Relations Coordinator
Alexander Jewish Family Service
10.2017 - Current
- Created direct mail solicitation strategy, that increased giving of monetary gifts to holiday program by over 90% with 11% return rate, creating greatest ROI in history of program and exceeding budget goals by approximately 31%
- Restructured, strategized and executed stewardship and Annual End of Year Campaign to be increasingly more successful year over year
- Analyze donor files creating relevant and concise monthly, quarterly, and yearly reports used by Board Members and Senior Administrative staff to model current financial performance levels and future projections
- Design, create and prepare mass correspondence and solicitations for mailing well over 2,000 unique individuals
- Customer service focused research and responses to donor inquiries and requests
- Order and maintain supply inventory for 11-member Development Team
- Also ordered and maintained official stationery for needs of agency
- Plan, schedule, and coordinate meetings and events
- Managed processing of in-kind vehicle donations.
- Maximized donation revenue by efficiently managing gift processing and ensuring accurate recordkeeping.
- Managed key relationships with donors through regular updates, reports, and timely acknowledgments.
- Organized successful donor events, fostering sense of community and enhancing long-term support.
- Elevated donor satisfaction levels through prompt resolution of inquiries and concerns related to contributions or benefits.
- Collaborated with fundraising teams to develop targeted campaigns and solicitations, increasing overall donations.
DEI Initiatives Coordinator
Alexander Jewish Family Service
10.2020 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new council members effectively.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to council members to organize and improve team efficiency.
ReelEducation Coordinator
Alexander Jewish Family Service
09.2019 - Current
- Coordinated and executed several days of programming in individual schools and classrooms across and throughout the Houston Area
- Created and maintained relationships with a list of 180 public, private, and charter schools and colleges and universities as participants in the programs screenings for their students
- Created and maintained relationships with venues such as the Museum of Fine Arts Houston and The Children's Museum of Houston to host events for ReelEducation programming
- Recruited and connected with speakers to compliment programming at the schools or venues
- Scheduled ASL Interpreters and CART services allowing programming to be more inclusive
- Maintained a master scheduling spreadsheet
- Conducted surveys of students and teachers that there was an overall 95% satisfaction rate of the quality of information and education introduced in the programs.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
Development Assistant
Covenant House Texas
03.2008 - 10.2017
- Analyzed and processed 2,671 monetary, ecommerce and stock gifts valued at over $2,905,871 for upload into Blackbaud's Team Approach database system
- Planned, organized and implemented holiday giving program collecting $7,100 and over 950 new in-kind items (dramatically increasing revenue by approximately 67% over the previous year)
- Designed, created and prepared mass correspondence and solicitations for mailing to up to 1500 unique individuals and organizations
- Analyzed donor files creating relevant and concise monthly, quarterly, and yearly reports used by Board Members and Senior Administrative staff to model current financial performance levels and future projections
- Maintained system for tracking, analyzing, valuing and reporting in-kind donations valued at an average $224,914
- Researched and responded to donor inquiries and requests
- Order and maintain supply inventory for six member Development Department
- Plan, schedule and coordinate staff meetings and events
- Train and supervise staff and volunteers for various fundraising and public relations projects and events.
Receptionist
Covenant House Texas
04.2007 - 03.2008
- Utilized a multi-line phone system to answer and direct phone calls and other inquiries regarding CHT facilities, programs and functions
- Greeted and directed visitors to respective destinations
- Prepared, sent, received and distributed incoming and outgoing mail
- Coordinated deliveries and pickups via UPS, FedEx, and local couriers
- Operated and maintained office equipment including copier, printer, fax, and mail meter machine as well as monitor inventory of supplies for multiple departments
- Processed and distributed accounts payable for the Finance Department
- Provided support to Executive Assistant to CEO, Directors and other administrative staff.
Education
Bachelor of Business Administration in Management -
C. T. Bauer College of Business, University of Houston
Houston, Texas05.2019
Associate of Arts in Business Administration -
Houston Community College Systems
Houston, Texas12.2014
Bachelor of Science in Fashion Merchandising -
Kent State University-Trumbull Campus
Warren, OhioSkills
- Microsoft Office Suite (Word, Excel, Publisher, and PowerPoint)
- Lotus Notes (IBM Notes)
- Adobe
- Blackbaud’s Team Approach
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Process Improvement
- Project Support
- Staff Management
- Strategic Planning
- Meeting Coordination
- Event Planning and Coordination
- Project assistance
- Database Management
- Project Management
- Budget Planning
- Team Oversight
- CRM Software
- Team Leadership
- Decision-Making
- Documentation and Recordkeeping
- Phone and Email Etiquette
- Handling Complaints
- Customer Service Management
- Support Services
- Cross-Functional Collaboration
- Workflow Planning
- Quality Assurance
- Goal Setting
Websites
Accomplishments
- Inducted into National Society of Leadership and Success, University of Houston, Spring 2016
- Achieved Dean's List, C. T. Bauer College, University of Houston, Fall 2015
- Inducted into National Society of Collegiate Scholars, Houston Community College, Fall 2014
- Earned membership in National Collegiate Scholars Honors Society, Kent State University, Spring 2006
- Earned Hulda H. Graham-Smith Academic Achievement Award, Kent State University, Spring 2005
- Achieved Dean's List, Kent State University, Fall 2004
Timeline
DEI Initiatives Coordinator
Alexander Jewish Family Service
10.2020 - Current
ReelEducation Coordinator
Alexander Jewish Family Service
09.2019 - Current
Donor Relations & DEI Initiatives Coordinator/ReelEducation Coordinator
Alexander Jewish Family Service
10.2017 - Current
Donor Relations Coordinator
Alexander Jewish Family Service
10.2017 - Current
Development Assistant
Covenant House Texas
03.2008 - 10.2017
Receptionist
Covenant House Texas
04.2007 - 03.2008
Bachelor of Business Administration in Management -
C. T. Bauer College of Business, University of Houston
Associate of Arts in Business Administration -
Houston Community College Systems
Bachelor of Science in Fashion Merchandising -
Kent State University-Trumbull Campus
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