Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tynesheia Williams

Summary

Social services professional equipped with strong background in client advocacy, case management, and community outreach. Proven ability to collaborate effectively with teams and adapt to changing needs, ensuring reliable support and impactful results. Skilled in crisis intervention, needs assessment, and resource coordination with focus on improving client outcomes and fostering community well-being. Recognized for empathetic communication, problem-solving, and organizational skills.

Overview

22
22
years of professional experience

Work History

Direct Service Worker (DSW)

Gloss Enterprise
04.2017 - Current
  • Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
  • Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
  • Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
  • Maintained clean, safe, and well-organized patient environment.
  • Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
  • Assisted with daily living activities, running errands, and household chores.

Support Coordinator

Positive Concepts
04.2023 - 09.2024
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.

Service Associate SMB (Rapid Response)

Paychex Inc
04.2022 - 01.2023
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Managed client accounts by updating employee, entering payroll information, and processing transactions accurately.

ORS Specialist 2 (Adjudicator-Temporary)

Louisiana Workforce Commission
10.2020 - 06.2021
  • Followed all company policies and procedures to deliver quality work.
  • Processed Unemployment claims, and interviewed claimants, as well as employers, to verify information.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Collected/Updated, arranged, and input information into database system.

Client Services Specialist

The Geo Group. Inc.-Day Reporting Center (DRC)
10.2019 - 11.2020
  • Reentry program and services that reduce recidivism by focusing on higher-risk individuals, targeting factors that contribute to criminal behavior, and cognitive behavioral treatment.
  • Conducted detailed initial client assessments, generating personalized recommendations based on individual requirements and inputting all info into database assigning to necessary groups/classes, as well as other community services.
  • Work closely with the Office of Probation/Parole to ensure participant's accountability and participation.
  • Coordinated with local organizations (Target and food panty's) to donate basic needs of participants.
  • Office management and conducted random drug screens when necessary.

Employment Specialist

Merakey
01.2018 - 08.2019
  • Provided ongoing coaching and mentoring for newly placed participants to facilitate smooth transitions into their new work environments.
  • Attended trainings related to supporting persons with developmental disabilities and acquired brain injuries.
  • Maintained up-to-date knowledge of labor market trends and industry-specific requirements so as to provide relevant guidance for clients during their job searches.
  • Delivered comprehensive job readiness training, equipping clients with essential skills for their target industries.
  • Boosted community employment opportunities by establishing strong partnerships with local businesses and organizations.
  • Served as an advocate for clients during interactions with employers, highlighting their unique skills and experiences while addressing potential concerns or misunderstandings.
  • Built trust and rapport with clients through empathetic listening, open communication, and a genuine commitment to their success in the workplace.

Travel Consultant

Egencia-Teleperformance (Work From Home)
01.2016 - 06.2018
  • Provided all travel services for corporate companies and their employees.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for business travelers including flights, hotels, car rentals, and etc..
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

ACT/Crossroads/Pathways Therapist

New Horizons Youth Service Bureau
06.2003 - 07.2015
  • Throughout the years with this agency, services for home-based and community services were provided to children and families by way of referrals from state agencies: Office of Mental Health, Office of Juvenile Justice, and Department of Children and Family Services.
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Served as an advocate in community settings,as well as provided transportation: school, community agencies, and doctor's offices, etc.


Customer Service Associate- Teller

Central Progressive Bank
12.2002 - 05.2003
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction as a bank teller.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Sociology

Southeastern Louisiana University
Hammond, LA
12-2002

Skills

  • Family support
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking
  • Organizational skills
  • Effective communication
  • Client needs assessments
  • Crisis intervention
  • Case management
  • Community outreach
  • Strong computer skills

Timeline

Support Coordinator

Positive Concepts
04.2023 - 09.2024

Service Associate SMB (Rapid Response)

Paychex Inc
04.2022 - 01.2023

ORS Specialist 2 (Adjudicator-Temporary)

Louisiana Workforce Commission
10.2020 - 06.2021

Client Services Specialist

The Geo Group. Inc.-Day Reporting Center (DRC)
10.2019 - 11.2020

Employment Specialist

Merakey
01.2018 - 08.2019

Direct Service Worker (DSW)

Gloss Enterprise
04.2017 - Current

Travel Consultant

Egencia-Teleperformance (Work From Home)
01.2016 - 06.2018

ACT/Crossroads/Pathways Therapist

New Horizons Youth Service Bureau
06.2003 - 07.2015

Customer Service Associate- Teller

Central Progressive Bank
12.2002 - 05.2003

Bachelor of Arts - Sociology

Southeastern Louisiana University

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Tynesheia Williams