Tyneshia Clark
Albany,GA
Summary
The perfect addition to your team Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
CSR - Customer Service Representative
Asurion
09.2020 - Current
- Handle customer inquiries and complaints
- Provide information about products and services
- Troubleshoot and resolve product/service issues and concerns
- Document and update customer claims based on interactions
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately and efficiently
- Navigate between computer screens
Operator
Briggs & Stratton Corporation
06.2019 - 09.2020
- Assemble loose parts for boxes
- Schedule engine runs for the line
- Assist with labeling
- Provide the line with assistance
Health Aide
Georgia Regional Hospital
05.2018 - 06.2020
- Provides training to individuals in a variety of areas depending upon the individual's needs
- Completes required documentation in the individual's and unit records
- Observes and maintains an awareness of individuals' behavior and physical whereabouts to ensure their security and safety
- Participates in providing for a safe, secure, clean and attractive environment for individuals, visitors, and staff
- Admit and orientate new individuals to units
- Conducts activities for recreation and socialization
- Provides clients with help walking, exercising, and moving in and out of bed
- Assist with identifying individuals in medication line
- Assist with lab draws and the collecting of bodily fluid specimens
- Participates in interdisciplinary treatment team
- Participates in crisis de-escalation
- Serves on hospital-wide committees
CUSTOMER SERVICE REP
Blue Cross Blue Shield (Convergys)
01.2017 - 05.2018
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain basic knowledge of client products and/or services
- May respond to customer inquiries by referring them to published materials or secondary sources
- Prepare complete and accurate work including appropriately notating accounts as required
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
ASSEMBLY LINE WORKER
KIA MOTORS MANFACTURER
10.2015 - 12.2016
- Work as a part of a team to build quality cars
- Set up and adjust machines
- Test and measure finished products and record their activities and manufacturing levels
MANAGER
5TH AVE FASHIONS
02.2012 - 06.2015
- Organizing all store operations
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensures availability of merchandise and services by approving contracts; maintaining inventories
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Ensures availability of merchandise and services by approving contracts; maintaining inventories
Education
Associate of Applied Science - Cybersecurity
Albany Technical College
Albany, GA10.2024
High School Diploma - College Preparatory
Stewart County High School
Lumpkin, GA09.2010
Skills
- Self-motivated
- PC Knowledge
- Adaptability
- Effective communication
- Time management
- Administrative Support
- Complaint Handling
- Active Listening
- Critical Thinking
- Conflict Resolution
- Computer Proficiency
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - References
References available upon request
Timeline
CSR - Customer Service Representative
Asurion
09.2020 - Current
Operator
Briggs & Stratton Corporation
06.2019 - 09.2020
Health Aide
Georgia Regional Hospital
05.2018 - 06.2020
CUSTOMER SERVICE REP
Blue Cross Blue Shield (Convergys)
01.2017 - 05.2018
ASSEMBLY LINE WORKER
KIA MOTORS MANFACTURER
10.2015 - 12.2016
MANAGER
5TH AVE FASHIONS
02.2012 - 06.2015
High School Diploma - College Preparatory
Stewart County High School
Associate of Applied Science - Cybersecurity
Albany Technical College
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