Tynesia Davis
Peachtree City,Georgia
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
Work History
Bakery Operator
Nothing Bundt Cakes
06.2020 - Current
- Direct the team in day -to-day operations which includes all aspects of the guest experience, production, brand and merchandise presentation.
- Developed and followed processes to manage contracts and remain in compliance with company commitments and regulatory obligations.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Maintained documentation for all purchases.
- Managed on-site evaluations, internal audits and customer surveys.
- Monitored company inventory to keep stock levels and databases updated.
- Oversaw daily operations to ensure high levels of productivity.
- Verified submitted documents for completeness and compliance with company policies, addressing discrepancies and collaborating to troubleshoot where necessary.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Assisted with training and orientation of new employees.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Opening of new bakeries, which includes bakery set up and staff training and development of new Mangers.
- Marketing daily ,and executing campaigns to brand standards. Driving sales with pop up events weekly. Increasing weekly revenue.
Flight Attendant
Delta
12.2021 - 02.2022
- Flight attendant training 6 weeks in classroom and in air.
- Demonstrated a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations and cabin and door safety.
- Demonstrated and was successful in handling medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- On flight training was successful in enhancing passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Sales Lead Keyholder
Lululemon Athletica
02.2021 - 11.2021
- Tracked and prioritized work orders to meet daily production requirements
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Counted out cash drawers and balanced totals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Rotated stock according to dates and protocols.
- Monitored security areas during busy periods.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
General Manager/ Head Team Coach
Gym Tech
01.2012 - 12.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Created in-depth training manual for all employees.
- Conducted training courses and prepared videos for long-term use.
- Researched and obtained relevant course materials to achieve training objectives.
Studio Manager
Orange Theory
01.2019 - 06.2020
- Created policies and procedures for company and delivered company-wide training to employees.
- Handled accounting for payroll and billing.
- Implemented marketing strategies to promote studio to potential clients.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Rotated merchandise and displays to feature new products and promotions.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Directed training and retraining of employees to boost performance and enhance business results.
Education
Education
Christopher Newport University
Newport News, VAEducation -
Georgia State University
Atlanta, GASkills
- P>Performance improvement
- P>Coaching and mentoring
- P>Efficient multi-tasker
- P>Business Development
- P>Operations management
- P>Recruitment
- P>Deadline-oriented
- P>Budget development
- P>Sales expertise
- P>Verbal and written communication
- P>Effective leader
- P>Employee scheduling
- P>Budgeting
- P>Staff training/development
- P>Exceptional interpersonal communication
- P>Budget administration
- P>Relationship building
- Customer Relationship Management (CRM)
- Brand Promotion
- Creative Direction
- Strategic Planning
- Brand Development
- Business Development
Timeline
Flight Attendant
Delta
12.2021 - 02.2022
Sales Lead Keyholder
Lululemon Athletica
02.2021 - 11.2021
Bakery Operator
Nothing Bundt Cakes
06.2020 - Current
Studio Manager
Orange Theory
01.2019 - 06.2020
General Manager/ Head Team Coach
Gym Tech
01.2012 - 12.2020
Education
Christopher Newport University
Education -
Georgia State University
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