Tynesia Wilson
Quitman,Ga
Summary
Highly organized and efficient in fast paced multitasking environment, able prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Respectful and flexible to adapt to changes and maintain a positive attitude and strong work ethic.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
RemX/Mckesson Data Entry
07.2024 - 03.2025
- Responded promptly and efficiently to customer inquiries, resolving issues in a timely and effective manner.
- Adhered to company policies and procedures, ensuring compliance and customer satisfaction.
- Consistently received positive feedback from customers, demonstrating a commitment to delivering excellent service.
Customer Service Representative
Continuum Global
04.2023 - 12.2023
- Maintain sincere interest in providing stellar customer care
- Answer the phone in a timely manner
- Understood customer needs and determined the appropriate course of action to meet those needs
Customer Service Representative
HGS
08.2022 - 03.2023
- Promptly responded to inquiries and requests from prospectives
- Investigated and resolved customer inquiries and complaints quickly
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Customer Service Representative
Teleperformance
08.2021 - 07.2022
- Check claim status for Medicaid providers
- Informed claim information once HIPPA was verified
- Answered calls in a timely manner
Education
High School Diploma -
Brooks County High School
05.2011
Skills
Proficient in handling customer inquiries,
complaints, and providing solutions
Excellent verbal and written
communication skills
Strong interpersonal skills to build rapport
with customers and team members
Effective problem-solving and conflict
resolution abilities
Ability to adapt to a flexible work schedule
and thrive into a remote work environment
Adaptability
• Demonstrated flexibility in adapting to
varying work schedules.
• Ability to thrive in a dynamic and fast-
paced work environment.
Timeline
Customer Service Representative
RemX/Mckesson Data Entry
07.2024 - 03.2025
Customer Service Representative
Continuum Global
04.2023 - 12.2023
Customer Service Representative
HGS
08.2022 - 03.2023
Customer Service Representative
Teleperformance
08.2021 - 07.2022
High School Diploma -
Brooks County High School