Tynessia Carmack
Greensboro
Summary
Dynamic Patient Advocate with a proven track record at Elevate Patient Financial Solutions, adept at enhancing patient understanding of financial responsibilities and securing financial aid. Skilled in eligibility determination and proactive problem-solving, I foster strong relationships while streamlining communication processes, significantly improving patient satisfaction and trust.
Overview
8
8
years of professional experience
Work History
Patient Advocate
Elevate Patient Financial Solutions
04.2024 - Current
- Facilitated patient access to financial assistance programs, ensuring timely support for medical expenses.
- Educated patients on insurance coverage options and financial responsibilities, enhancing understanding and compliance.
- Coordinated with healthcare providers to resolve billing issues, improving patient satisfaction and trust in services.
- Streamlined communication processes between patients and billing departments, reducing response times significantly.
- Developed resources and guides for patients navigating financial challenges, fostering informed decision-making.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Educated patients on insurance coverage options, improving understanding of financial responsibilities.
- Assisted patients with financial assistance applications, ensuring timely submissions and accurate documentation.
- Analyzed patient accounts to identify potential financial aid opportunities and eligibility criteria.
- Collaborated with healthcare providers to resolve billing inquiries and discrepancies efficiently.
Assistant Manager
Rue 21
02.2023 - 04.2024
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Developed team schedules to optimize coverage during peak business hours.
- Trained new employees on company policies, sales techniques, and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed inventory levels to maintain stock accuracy and reduce shrinkage risks.
- Resolved customer inquiries and complaints promptly, improving overall shopping experience.
- Monitored sales performance metrics to identify trends and inform strategic decisions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Residential Care Manager
Mebane Ridge Assisted Living
08.2020 - 02.2023
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented individualized care plans for residents, enhancing quality of life.
- Trained and mentored staff on best practices in resident care and emergency procedures.
- Conducted regular assessments to evaluate resident needs and adjust care strategies accordingly.
- Fostered positive relationships with families, addressing concerns and promoting open communication.
- Led team meetings to discuss operational improvements, fostering a collaborative work environment.
- Championed resident rights and advocated for their needs within the facility, fostering a strong sense of community and belonging among residents.
- Enhanced staff performance by providing regular training sessions, support, and feedback on their job responsibilities.
- Boosted overall care quality by regularly evaluating program effectiveness and implementing necessary changes based on feedback from residents, families, and staff members.
- Facilitated smooth transitions for new residents by coordinating with admission teams, medical professionals, and families to ensure all necessary information was obtained prior to movein.
- Maintained high levels of resident engagement through diverse recreational activities catering to various interests within the population served.
- Improved resident satisfaction by implementing personalized care plans and coordinating with multidisciplinary team members.
- Led successful inspections from state regulatory agencies by maintaining meticulous records of resident data and facility activities.
- Streamlined operations by effectively managing staff schedules, resources, and budget allocations for optimal efficiency.
- Ensured compliance with state regulations and facility policies through consistent monitoring and updating of procedures.
- Promoted a safe living environment for residents by closely monitoring health conditions and addressing any concerns promptly.
- Developed comprehensive assessments to identify individual resident needs accurately and develop tailored care plans accordingly.
- Reported and documented maintenance requests and scheduled appropriate services.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Med Tech
KARE
01.2018 - 08.2020
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Dispensed prescribed medications (oral, topical, etc), observing resident's responses and documenting effects or side effects.
- Assisted with Activities of Daily Living like personal hygiene, grooming, feeding, ambulation, and toileting.
- Obtained vital signs and reporting any concerns to nurse
- Maintained accurate medication records, charting resident status, and documenting care provided.
- Responded to emergencies and call signals.
- Kept medication carts and rooms clean, organized and ensuring equipment is maintained
Education
Bachelor of Science - Healthcare Management
South University
GA09-2027
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL04-2024
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
- Decision-making support
- Verbal and written communication
- Relationship building
- Caseload management
- Computer savvy
- Eligibility determination
- Financial counseling
- Medicaid
- Reporting
- Hospital patient screening
- Patient advising
- Referrals processing
- Medical billing
- Customer service
- Problem-solving
- Friendly and outgoing
- HIPAA compliance
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Data entry
- Insurance verification
- Medical terminology
- Insurance billing
- Payment processing
- EMR
- Insurance company billing
- Attention to detail
- Family assistance
- Insurance verifying
Timeline
Patient Advocate
Elevate Patient Financial Solutions
04.2024 - Current
Assistant Manager
Rue 21
02.2023 - 04.2024
Residential Care Manager
Mebane Ridge Assisted Living
08.2020 - 02.2023
Med Tech
KARE
01.2018 - 08.2020
Bachelor of Science - Healthcare Management
South University
Associate of Science - Health Sciences
Ultimate Medical Academy