Hi, I’m
Tynet Hayes
GREENSBORO,NC
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
years of professional experience
1
year of post-secondary education
Work History
Atrium Health Wake Forest Baptist
Patient Service Representative
08.2021 - Current
Job overview
- Participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verify over 50 plus insurance eligibility and coverages for patients.
- Handle sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- File and maintain patient records in accordance with HIPAA regulations.
- Improve patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Take copayments and compiled daily financial records.
- Use Encompass to schedule appointments.
Quest Diagnostics
Specimen Processing Technician
05.2014 - 10.2023
Job overview
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, ensuring data integrity throughout the processing procedure.
- Supported diagnostic accuracy by troubleshooting and resolving specimen-related issues in a timely manner.
- Consistently met deadlines for result reporting, contributing to faster diagnosis and treatment decisions for patients.
- Developed strong working relationships with other departments within the lab setting, fostering collaboration that supported timely delivery of test results.
- Assisted with the training of 10 new technicians, sharing best practices for efficient and error-free processing techniques.
- Enhanced laboratory efficiency by accurately processing and labeling specimens for testing.
- Improved turnaround time for test results by prioritizing urgent samples and efficiently managing workload.
- Optimized use of laboratory resources by tracking inventory levels and replenishing supplies as needed, minimizing downtime due to shortages.
Hospitality Staffing
Hotel Reservation Specialist/Hotel Room Attendant
06.2011 - 09.2022
Job overview
- Supported revenue management strategies by monitoring competitor pricing and recommending adjustments as needed.
- Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
- Assisted in maintaining accurate inventory control by regularly updating room status within the hotel's reservation system.
- Handled over 100 guest complaints professionally, resolving issues quickly to retain positive guest relationships.
- Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
- Assisted in training new employees on reservation systems and best practices, contributing to a knowledgeable workforce.
Disney
Reservation Sales Agent
01.2011 - 12.2017
Job overview
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered over 75 incoming phone calls and addressed questions from guests.
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Greeted over 100 guests daily
Education
Stratford Career Institute8675 Darnley Rd Town Of Mount Royal, QC H4T 1X2
from Dental Assisting
07.2024
University Overview
- Honor Roll 2024
- Professional Development: Dental Assistant
Stratford Career Institute8675 Darnley Rd Town Of Mount Royal, QC H4T 1X2
from Medical Billing And Coding
05.2024 - 07.2024
University Overview
- Honor Roll 2024
- Professional Development: Medical Billing and Coding
- Completed Medical Billing Program
Texas A&M University - TexarkanaTexarkana, TX
from Clinical Medical Assistant Masters
09.2022 - 06.2023
University Overview
- Professional Development: Medical Terminology, Anatomy & Physiology, Medical Law, Basic ICD-10-CM Diagnostic Coding, EKG, Phlebotomy
- Completed CMA Program
Continental AcademyMiami, FL
High School Diploma
11.2006
University Overview
- 3.85 GPA
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Payment Collection
- Data entry proficiency
- Registration and Admissions
- EMR
- Calm and Effective Under Pressure
Certification
- Customer Service Diploma- 20 years
- BLS training and certified - 6 years
- Supervisory skilled, experienced, and trained- 6 years
- HIPAA and Bloodborne Pathogens certified and trained- 10 years
- Trained Specimen Processor- 10 years
- CMA masters program completion- 1 year
- Medical billing completion- 2 months
Accomplishments
- Supervised team of 50/4/25 staff members.
- Greeted over 100 guests per day; 75 incoming calls per shift
- Awarded "Employee of the Month" for delivering outstanding patient care services- 3 times
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceWork from home optionFlexible work hoursTimeline
Stratford Career Institute
from Medical Billing And Coding
05.2024 - 07.2024
Texas A&M University - Texarkana
from Clinical Medical Assistant Masters
09.2022 - 06.2023
Patient Service Representative
Atrium Health Wake Forest Baptist
08.2021 - Current
Specimen Processing Technician
Quest Diagnostics
05.2014 - 10.2023
Hotel Reservation Specialist/Hotel Room Attendant
Hospitality Staffing
06.2011 - 09.2022
Reservation Sales Agent
Disney
01.2011 - 12.2017
Stratford Career Institute
from Dental Assisting
Continental Academy
High School Diploma
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