Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tynetta Hines

Memphis,TN

Summary

Driven by strategic planning and exceptional customer service, I elevated team performance and customer satisfaction at First South Credit Union. Leveraging skills in decision-making and effective relationship building, I significantly reduced transaction errors and call handling times, underscoring my commitment to operational excellence and growth.

Overview

8
8
years of professional experience

Work History

Assistant Vice President

First South Credit Union
07.2015 - 08.2018
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Managed a team of tellers effectively, providing guidance, support, and setting performance expectations that contributed to overall success in the lead vault teller role.
  • Maintained open communication with branch management regarding any operational concerns or areas needing improvement within the lead vault teller function.
  • Managed daily banking operations, ensuring compliance with federal regulations and internal policies.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Assisted in closing loans quickly with thorough verification of applicant information and documentation.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Senior Teller

First South Credit Union
08.2013 - 07.2015
  • Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
  • Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
  • Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
  • Coached and trained [Number] of new bank tellers.
  • Handled foreign currency and performed currency transaction reports.
  • Answered phone and email inquiries on banking products.
  • Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.


Call Center Representative

First South Credit Union
03.2012 - 07.2013
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained up-to-date knowledge of product and service changes.

Call Center Representative

Disney Store
01.2011 - 03.2012
  • Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
  • Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
  • Increased store sales by providing exceptional customer service and product knowledge.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Bolton High School
Arlington, TN
05.2009

Skills

  • Decision Making & Judgment
  • Issue Resolution Skills
  • Effective relationship building
  • Strategic Planning
  • Public Speaking
  • Staff Management
  • Growth planning
  • Scheduling
  • Team Leadership
  • Decision-Making
  • Goal Setting
  • Customer Service
  • Negotiation

Accomplishments

  • Ranked #1 in products sales

Timeline

Assistant Vice President

First South Credit Union
07.2015 - 08.2018

Senior Teller

First South Credit Union
08.2013 - 07.2015

Call Center Representative

First South Credit Union
03.2012 - 07.2013

Call Center Representative

Disney Store
01.2011 - 03.2012

High School Diploma -

Bolton High School

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Tynetta Hines