TYNETTA LINDSAY
Charlotte,NC
Summary
- Dynamic insurance professional with over 20 years of experience. Extensive knowledge in underwriting, training, and mentoring. Forward-thinking, with comprehensive experience in implementing new processes, and managing and planning innovations. Outstanding problem-solving abilities, paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects to meet company goals. Effective communication and relationship-building skills. Adept at analyzing risks and delivering tailored solutions, ensuring compliance with industry standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Middle Market Underwriting Associate
Hanover Insurance Group Inc.
Charlotte, NC
10.2021 - Current
- Servicing complex middle market accounts.
- Collaborating with agents to gather the necessary documentation for underwriting decisions.
- Maintaining detailed records of underwriting decisions for future reference and audits.
- Review insurance applications for accuracy and completeness.
- Assisting underwriters in evaluating risk factors and policy terms.
- Processing policy renewals and updates in the system.
- Maintaining organized records of client interactions and documents.
- Participating in team meetings to discuss workflow improvements and challenges.
- Assist in the training and mentoring of new employees on underwriting processes and procedures.
- Review and evaluate new and renewal applications for accuracy, completeness, and compliance with underwriting guidelines.
- Provide support to underwriters regarding policy issuance and endorsement requests.
- Analyze loss histories, credit reports, financial statements, MVRs, and other relevant information to assess the risk profile of potential customers.
- Process renewals by evaluating existing policies for coverage enhancements or changes in risk conditions.
- Handle escalated customer inquiries quickly and efficiently, while maintaining excellent customer relations.
- Participate in departmental meetings to discuss updates and improvements within the organization.
- Manage workload efficiently by prioritizing tasks based on urgency and importance.
- Subject matter expert in the Operations and Underwriting forums, providing feedback, expertise, and guidance on various underwriting topics and software.
Middle Market Account Manager
HUB International
Charlotte, NC
03.2021 - 10.2021
- Managed client relationships to ensure satisfaction and retention.
- Coordinated insurance solutions tailored to client needs and industry standards.
- Led cross-functional teams to deliver comprehensive service solutions.
- Analyzed market trends to identify opportunities for clients' business expansion.
- Collaborated with underwriters to optimize policy offerings for clients.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Ensured compliance with industry regulations when dealing with clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Addressed customer questions and concerns regarding products and services.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Issued insurance certificates
Commercial Lines Account Manager
Main Street Swimmer Insurance
Charlotte, NC
11.2014 - 03.2021
- Managed commercial insurance policies for diverse client portfolios.
- Built relationships with commercial clients through active listening to provide excellent service.
- Underwriting exposures to ensure they meet carrier guidelines.
- Maintained consistent knowledge of industry products, and attended continuous education events to increase product knowledge.
- Analyzed client needs to recommend appropriate coverage options.
- Coordinated with carrier underwriting teams to secure policy approvals.
- Educated clients on policy details and coverages.
- Trained junior staff on best practices in account management.
- Increased product knowledge and understanding of industry best practices through completion of continuous education.
- Reviewed client policies and identified areas of potential risk or coverage gaps.
- Maintained up-to-date knowledge of industry trends, regulations, products and services offered by carriers.
- Ensured accuracy of all documentation including applications, invoices, certificates of insurance.
- Built strong working relationships with underwriters to secure favorable terms and pricing for clients.
- Negotiated terms and conditions on behalf of clients with carriers.
Commercial Lines Account Manager
Allen Tate Insurance
Charlotte, NC
02.2011 - 11.2014
- Managed client relationships for various commercial insurance accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended insurance products to customers, thoroughly explaining details.
- Assisted clients in understanding complex insurance terms and conditions.
- Assessed client needs, provided quotations, and made recommendations for services.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Provided training and mentoring for new and existing employees.
Customer Care Special Services
The Hartford
Charlotte , NC
01.2003 - 02.2011
- Managed insurance policies and ensured compliance with industry regulations.
- Assisted in developing training programs for staff on insurance products and services.
- Coordinated with underwriters to assess risk and determine coverage options.
- Conducted audits to ensure adherence to regulatory requirements and company policies.
- Trained and mentored staff on quality standards and inspection procedures.
- Managed escalated customer issues through effective communication and problem-solving.
Education
Diploma - Information Processing Technology
Brookstone College of Business
Charlotte, NC06.2003
High School Diploma -
Garinger High School
Charlotte, NC06.1992
Skills
- Property & Auto insurance
- Commercial insurance
- Policy renewals
- Operations management
Certification
- NC Property and Casualty Insurance License
- CISR Elite Certification
- Associate in Underwriting Certification ( AU Certification)
Affiliations
I serve as a board member on Hanover United Professions our focus is on career development, philanthropy and intellectual contribution. We also partner with community relations to donate to charities and sponsor local events.
Timeline
Middle Market Underwriting Associate
Hanover Insurance Group Inc.
10.2021 - Current
Middle Market Account Manager
HUB International
03.2021 - 10.2021
Commercial Lines Account Manager
Main Street Swimmer Insurance
11.2014 - 03.2021
Commercial Lines Account Manager
Allen Tate Insurance
02.2011 - 11.2014
Customer Care Special Services
The Hartford
01.2003 - 02.2011
Diploma - Information Processing Technology
Brookstone College of Business
High School Diploma -
Garinger High School
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