Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tynetta Vincent

Alpharetta,GA

Summary

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

16
16
years of professional experience

Work History

Front Desk Receptionist

Durham Rescue Mission
09.2016 - 07.2023
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Nursing Assistant

Home Healthcare Services, Care Giver Plus
10.2014 - 03.2016
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Supported needs of 8+ residents under long-term care.

Senior Customer Service Specialist

CoStep Servicing
05.2011 - 06.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and implemented customer service policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Service Representative

American Express
04.2007 - 01.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.'
  • 'Managed approximately 130 incoming calls, emails and faxes per day from customers.'

Education

High School Diploma -

William G. Enloe
Raleigh, NC
05.1982

Skills

Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Publisher and Access; AS400; Internet research Experienced in creating and processing daily reports Managed online procedures of product inquiries and instructions for installation blinds Excellent customer service skills – ensuring customer satisfaction Ability to manage multiple tasks in a fast-paced environment Detail-orient and focused for accuracy Complete assignments with assistance or working independently

  • Oral and writing communication
  • Skilled in [Software]
  • Guest Relations
  • Office Organization

Timeline

Front Desk Receptionist

Durham Rescue Mission
09.2016 - 07.2023

Nursing Assistant

Home Healthcare Services, Care Giver Plus
10.2014 - 03.2016

Senior Customer Service Specialist

CoStep Servicing
05.2011 - 06.2015

Customer Service Representative

American Express
04.2007 - 01.2012

High School Diploma -

William G. Enloe

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Tynetta Vincent