Summary
Overview
Work History
Education
Skills
Timeline
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TYNIA BROOKINS

Maitland

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

9
9
years of professional experience

Work History

Flight Attendant

Spirit Airlines
10.2021 - Current
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance
  • Answered passenger questions and provided solutions to issues arising during flights
  • Ensured safety and comfort of customers onboard aircraft
  • Resolved passenger conflicts and medical emergencies during flights
  • Relayed updates and information to passengers after confirming key details with pilot
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
  • Offered personalized assistance to children, elderly and passengers with special needs
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Administration Assistant

Discover Me Montessori
02.2020 - 05.2021
  • Scheduling appointments
  • Answering phones
  • Greeting visitors
  • Maintaining file systems
  • Updating social media pages
  • Creating and maintaining office documentation
  • Sorting and distributing mail
  • Organizing training
  • Setting up online conferences
  • Updating employee handbooks.

Collections Agent

DISH
07.2017 - 03.2020
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

Claims Representative

TCI Transportation Services
10.2015 - 07.2017
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.

Customer Service Representative

Dialog Direct
05.2016 - 01.2017
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Recommended products to customers, thoroughly explaining details
  • Processed customer adjustments to maintain financial accounts
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Recorded account information to open new customer accounts
  • Collected and analyzed customer information to prepare product or service reports
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Studied Animal Science -

Prairie View A & M University
Prairie View, TX

Diploma -

Dunbar High School
Fort Worth, TX
06.2014

Skills

  • Customer Service
  • Reliability and punctuality
  • Verbal and written communication
  • Data Entry
  • Microsoft Word
  • Excel
  • Administrative Support

Timeline

Flight Attendant

Spirit Airlines
10.2021 - Current

Administration Assistant

Discover Me Montessori
02.2020 - 05.2021

Collections Agent

DISH
07.2017 - 03.2020

Customer Service Representative

Dialog Direct
05.2016 - 01.2017

Claims Representative

TCI Transportation Services
10.2015 - 07.2017

Studied Animal Science -

Prairie View A & M University

Diploma -

Dunbar High School

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TYNIA BROOKINS