Tynia Davis
Client Service Representative
Clarksville,TN
Summary
Proven achiever in client relations, notably with EviCore Healthcare. Excelled in relationship building and sales development, driving customer satisfaction and business expansion. Leveraged follow-up skills and account management to consistently surpass performance goals. Skilled in creating compelling sales strategies, evidenced by top performer status at Time Warner Cable.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Evicore Healthcare
10.2020 - Current
- Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
Intake Representative
EviCore Healthcare Formerly Care Core National
06.2019 - 10.2020
- Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
- Reduced wait times for clients by promptly addressing inquiries and providing clear, concise information regarding services.
- Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
- Facilitated smooth transitions between different stages of care by effectively coordinating necessary steps during the intake process.
Sales Support Representative
Addeco
09.2018 - 06.2019
- Participated in cross-functional teams working on strategic initiatives aimed at driving business growth.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Performed data entry for sales figures, metrics and other customer data.
- Contributed to successful sales campaigns by creating compelling sales collateral materials.
- Assisted in the launch of new products, successfully marketing them to target audiences.
Car Salesman
Hertz Car Sales
06.2017 - 06.2018
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Sales Representative
Time Warner Cable
04.2016 - 06.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Provided feedback from customers to product development team, influencing future product enhancements.
Education
High School Diploma -
Widefield High School
Colorado Springs, CO05.2014
Skills
Follow-up skills
Relationship Building
Sales Development
Account Management
Retention Strategies
Timeline
Client Service Representative
Evicore Healthcare
10.2020 - Current
Intake Representative
EviCore Healthcare Formerly Care Core National
06.2019 - 10.2020
Sales Support Representative
Addeco
09.2018 - 06.2019
Car Salesman
Hertz Car Sales
06.2017 - 06.2018
Sales Representative
Time Warner Cable
04.2016 - 06.2017
High School Diploma -
Widefield High School
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