Tynia Jackson
Brooklyn,NY
Summary
Customer-oriented sales professional with 6 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Allentown, PA
02.2022 - 12.2023
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures.
- Cleaned shelves, counters and tables to maintain organized store.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Described merchandise and explained use, operation and care.
Sales Associate
Wendy’s
Allentown, PA
03.2020 - 05.2020
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collected payments and provided accurate change.
- Provided accurate information about products, prices and services.
- Cleaned shelves, counters and tables to maintain organized store.
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
Key Holder
Dunkin Doughnuts
Far Rockaway, NY
08.2019 - 01.2020
- Facilitated and developed lasting relationships with clients to increase client retention.
- Temporarily supervised bank deposits and security procedures to support store opening and closing.
- Restocked product displays based on demand and projected sales.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Received orders from customers in person or over the phone and entered them into the POS system correctly.
- Satisfied customers by quickly and accurately handling and preparing orders.
Sales Representative/ Cashier
Victoria’s Secret
New York, NY
03.2018 - 11.2018
- Maintained accurate records of all sales and prospecting activities.
- Developed key customer relationships to increase sales.
- Supported sales team members to drive growth and development.
- Cleaned shelves, counters and tables to maintain organized store.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Reviewed credit history to determine eligibility for certain types of cards.
- Greeted customers with energy and enthusiasm, analyzed prospects' behavior, built rapport, championed services being offered and presented enticing opportunity to become cardholder.
Sales Associate
Toys R Us
New York, NY
08.2017 - 12.2017
- Assisted customers with Rewards program, Protection Plans, and in-store Credit Cards
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
Assistant
Tanya’s Family Daycare
New York, NY
07.2014 - 07.2016
- Assisted with childcare for kids 6 months-7 years of age, Provided meals and snacks for children, Partook in daily enrichment activities with kids (indoor/outdoor),
- Assisted children with homework, Sanitary maintenance of children and their belongings, Provided minor take home-work to stimulate minds of children
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Encouraged positive interactions between students through group projects and activities.
- Assisted Lead Teacher in planning and implementing age-appropriate activities for children.
Education
Mather Building Arts and Craftsmanship High School
Skills
- Mobile Device Management
- Cash Handling
- Customer Assistance
- Retail Merchandising
- Inventory Management
- Product Knowledge
- Store Organization
- Cash Register Operation
- Basic Mathematics
- Honest and Dependable
- Meeting Sales Goals
Timeline
Mobile Expert
T-Mobile
02.2022 - 12.2023
Sales Associate
Wendy’s
03.2020 - 05.2020
Key Holder
Dunkin Doughnuts
08.2019 - 01.2020
Sales Representative/ Cashier
Victoria’s Secret
03.2018 - 11.2018
Sales Associate
Toys R Us
08.2017 - 12.2017
Assistant
Tanya’s Family Daycare
07.2014 - 07.2016
Mather Building Arts and Craftsmanship High School
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