Summary
Overview
Work History
Education
Skills
Timeline
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Tynia Waker

Atlanta,GA

Summary

Seasoned Finance Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

15
15
years of professional experience

Work History

Finance Operations Manager

First American Title Lending
11.2018 - Current
  • Supervise operations staff and keep employees compliant with company policies and procedures.
  • Develop systems and procedures to improve operational quality and team efficiency.
  • Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Develop and maintain relationships with external vendors and suppliers.
  • Develop and implement strategies to maximize customer satisfaction.
  • Train and guide team members to maintain high productivity and performance metrics.

General Manager

TMX Finance LLC
04.2011 - 11.2018
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Accurately determine and/or approve loan values based off of a comprehensive vehicle appraisal
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Store Manager

The Money Store
12.2008 - 02.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintain and service over 450 loans per month

Education

Associate of Science - Biology

Alabama State University
Montgomery, AL

Skills

  • Business Planning
  • Financial Management
  • Schedule Management
  • P&L Management
  • Business Development
  • Project Leadership
  • Project Planning and Development
  • Organizational Management
  • Program Administration
  • Customer Service

Timeline

Finance Operations Manager

First American Title Lending
11.2018 - Current

General Manager

TMX Finance LLC
04.2011 - 11.2018

Store Manager

The Money Store
12.2008 - 02.2011

Associate of Science - Biology

Alabama State University

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Tynia Waker