Tynia White
San Jose,United States
Summary
Versatile administrative and customer service professional with extensive experience across various industries, including aviation and beauty. Equipped with a knack for managing complex tasks and ensuring smooth operations. Skilled in data management, scheduling, and client relationships/support. Strong problem-solving and organizational abilities. Known for providing exceptional service and maintaining client confidentiality, attention to detail, and the capacity to handle high-pressure situations with professionalism, teamwork, and efficiency. Effective and detail-oriented communicator with a proven track record of delivering high-quality service.
Overview
5
5
years of professional experience
Work History
Gate Agent/Ticketing Officer
World Flight Services
02.2023 - 02.2024
- Efficiently managed passenger check-in and boarding procedures, ensuring adherence to airline policies and procedures.
- Provided exceptional customer service by addressing inquiries, resolving issues, and assisting passengers with special needs.
- Effectively communicated flight information, gate changes, and boarding announcements to passengers.
- Collaborated with ground crew and flight crew to ensure a smooth and timely departure process.
- Managed ticket sales, reservations, and changes, providing detailed information about fares, flight schedules, and policies.
- Processed and verified passenger information to issue tickets, checked baggage, and boarding passes.
- Demonstrated adept problem-solving skills in handling passenger concerns, unexpected situations, and security-related challenges.
- Implemented crowd control strategies during peak boarding times, ensuring order, efficiency, and security.
- Collaborated with cross-functional teams to enhance security protocols and ensure a secure and pleasant airport experience for passengers.
Licensed Esthetician
Various Companies
02.2019 - 12.2022
- Consult with customers to understand their needs and recommend beauty products, including makeup, skin care, and fragrance
- Provide makeup demonstrations, tutorials, and lessons to customers, demonstrating how to use products and create different looks
- Provide skincare treatments, such as facials and chemical peels.
- Stay up-to-date with the latest beauty trends and product releases, and share this knowledge with customers
- Contribute to the overall success of the store by meeting sales goals and delivering outstanding customer service
- Attend product trainings and continue to develop technical and product knowledge.
- Provided advanced skin care services, such as facials, chemical peels, and microdermabrasion.
- Stayed current on industry trends and techniques, and continuously expanded knowledge and skill set.
- Provided makeup demonstrations, tutorials, and lessons to customers, demonstrating how to use products and create different looks
- Ensured all safety protocols were followed and maintained client confidentiality.
- Attended and participated in team training sessions and product knowledge classes.
- Provided excellent customer service and maintained positive relationships with clients.
- Provided hair removal services using waxing techniques, including full body waxing.
Administrative and Customer Service Specialist
Best Buy
03.2021 - 08.2022
- Consistently lifted materials weighing as much as 150 pounds for shifts varying from 5-10 hours.
- Manually or mechanically loaded and unloaded materials from frieght truck, pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Recorded daily incoming delivery information and obtained vendor signatures on delivery tickets.
- Addressed customers with positivity and professionalism, guiding them towards the ultimate purchase decision with balance and deliberation.
- Designed showroom arrangements to support the consumer journey and provide a positive shopping experience.
- Maintained comprehensive knowledge of appliance specifications, brands based on price range, features, and customer space needs.
Medical Administrative Assistant/Receptionist
Various Companies
08.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Verified insurance coverage for dental treatments and procedures and communicate information to patients.
- Scheduled appointments and managed patient databases, ensuring accuracy and completeness.
- Assisted with insurance claims, memberships, and payments, including calling insurance companies or client to verify benefits.
- Prepared and maintained accurate and up-to-date patient records and treatment plans.
- Assist with general administrative tasks, such as data entry. As well as copying, and filing of hard copies.
- Maintain a clean, organized, and professional business environment.
- Continuously expand knowledge of industry and procedures, and apply that knowledge to improve work processes.
Special Programs Administrator
San Diego Gas & Electric Co
01.2020 - 06.2020
- Input large volumes of data accurately into filing systems
- Cross-referenced multiple guidelines and software to assess eligibility for different programs with confidentiality of sensitive information
- Managed both digital and physical filing systems and retrieved documents as required
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance programs. Created guidelines when there was no written procedures.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Gathered information and entered details into computer tracking spreadsheets, documents, and databases.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Skills
- Customer Service Excellence
- Administrative Efficiency
- Communication Skills
- Problem Solving
- Data Management
- Multitasking and Time Management
- Team Collaboration and Leadership
- Client Relations and Customer Retention
- Technical Proficiency
- Sales and Marketing
- Operational Support and Safety Compliance
- Esthetic Services and Advanced Skincare Techniques
- Adaptability and Flexibility
- Attention to Detail
- Professionalism and Work Ethic
Timeline
Gate Agent/Ticketing Officer
World Flight Services
02.2023 - 02.2024
Administrative and Customer Service Specialist
Best Buy
03.2021 - 08.2022
Medical Administrative Assistant/Receptionist
Various Companies
08.2020 - 01.2021
Special Programs Administrator
San Diego Gas & Electric Co
01.2020 - 06.2020
Licensed Esthetician
Various Companies
02.2019 - 12.2022
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