Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyniah Williams

Greensboro,NC

Summary

  • Proven in enhancing guest experiences at Friends Homes, adept in guest engagement and dining area maintenance. Skillfully managed reservations, ensured seamless service, and fostered customer relationships. Excelled in using POS systems and resolving guest complaints, demonstrating exceptional interactive communication skills. Achieved a significant increase in customer satisfaction.
  • Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
  • Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
  • Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience

Work History

Hostess

Friends Homes
07.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Completed daily side work and opening and closing duties without fail.

Server

Friends Homes
07.2023 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Party Host

Rockin' Jump Trampoline Park
05.2023 - 11.2024
  • Decorated and set tables in accordance with party themes and age groups.
  • Planned parties according to customer specifications.
  • Organized various themed parties, with coordinated decorations, menus and activities.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Served the parties and Cleaned up after them.

Cashier

Rockin' Jump Trampoline Park
05.2023 - 11.2024
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Cosmetology / Culinary Arts

Guilford Technical Community College
Jamestown, NC
05.2028

High School Diploma -

Ben L. Smith High School
Greensboro, NC
05.2024

Skills

  • Dining area maintenance
  • Customer Service
  • Guest Engagement
  • Guest complaint resolution
  • Point of sale systems
  • Interactive communication skills
  • Phone Etiquette
  • Table Bussing
  • Greeting guests
  • Check payment processing

Timeline

Hostess

Friends Homes
07.2024 - Current

Server

Friends Homes
07.2023 - Current

Party Host

Rockin' Jump Trampoline Park
05.2023 - 11.2024

Cashier

Rockin' Jump Trampoline Park
05.2023 - 11.2024

Cosmetology / Culinary Arts

Guilford Technical Community College

High School Diploma -

Ben L. Smith High School

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Tyniah Williams