Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Tynica Thomas

AVONDALE (MARICOPA COUNTY), AZ 85392,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Sams Club Distribution
Avondale, AZ
11.2014 - Current
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Updated account information to maintain customer records.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained 20 staff on operating procedures and company services

RTV Clerk

Lowes Home Improvement Warehouse
Chico , CA
03.2005 - 03.2011
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Factored shipping procedures, rates, and routes in making determinations of best shipping methods for materials.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day

Education

Bachelor of Science - Criminal Justice

DeVry University
Downers Grove, IL
04.2023

High School Diploma -

Fairview High School
Chico
03.2004

Skills

  • Account Management
  • Senior Leadership Support
  • Microsoft Word
  • Credit Card Payment Processing
  • Microsoft Excel
  • Sales Expertise
  • Retail Sales Customer Service
  • Microsoft PowerPoint
  • Active Listening
  • Staff Training
  • Customer Relations
  • Microsoft Outlook
  • Problem-Solving Ability
  • Issue and Complaint Resolution
  • Team Development
  • Recordkeeping Strengths
  • Multi-Line Telephone Operation
  • Money Handling Abilities
  • ADP Workforce Now
  • Microsoft Windows
  • Typing Proficiency
  • Billing Adjustments and Refunds
  • Data Evaluation
  • Understanding Customer Needs
  • Investigate Claims
  • Critical Thinking
  • Strong Analytical and Problem-Solving Skills
  • Prioritization
  • LexisNexis
  • Spreadsheets

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Representative

Sams Club Distribution
11.2014 - Current

RTV Clerk

Lowes Home Improvement Warehouse
03.2005 - 03.2011

Bachelor of Science - Criminal Justice

DeVry University

High School Diploma -

Fairview High School

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Tynica Thomas