Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ty'Nichael Frasier

Charlotte,NC

Summary

Multi-Unit Restaurant Manager who takes pride in high productivity and efficient task completion. Specialize in operational management, team leadership, and customer service excellence. Excel in strategic planning, staff training, and inventory control. Utilize strong communication skills, adaptability, and problem-solving abilities to drive success across multiple locations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Multi Unit Restaurant Manager

Jack In The Box
Charlotte, NC
06.2023 - Current

- Develop strong business and customer relationships.

- Oversee multiple locations, ranging from $45K to $60K in weekly sales.

- Analyze sales, labor, and food costs to drive improvement in all locations.

- Provide training to managers and team members on a variety of topics to ensure that all restaurants are meeting franchise and brand standards.

- Communicate sales and service goals to restaurant managers to maximize overall restaurant efficiency.

Restaurant Manager

Jack In The Box
Charlotte, NC
10.2022 - 06.2023

- Began as a crew member in February 2022 and vigorously learned, trained, and developed as an employee to ensure a smooth transition to restaurant management.

- Recruited, hired, and trained employees to develop a strong team.

- Analyzed store metrics such as labor, waste, sales, and food costs to identify areas for improvement.

- Introduced new solutions for inventory management, significantly reducing waste, and increasing profitability.

- Mentored and developed team members, promoting a positive work environment, and reducing staff turnover rates significantly.

Inside Sales Specialist

Apple
01.2021 - 02.2022
  • Guided customers on product details, enhancing purchase confidence, and satisfaction.
  • Resolved inquiries swiftly, maintaining loyalty, and minimizing lost sales.
  • Utilized product knowledge for upselling, boosting sales, and customer value.
  • Leveraged product expertise to boost customer confidence, driving sales, and enhancing loyalty through efficient issue resolution and personalized recommendations.

Data Analyst

AmeriGas
Charlotte, NC
07.2020 - 01.2021
  • Maintained database files, tables, and dictionaries to prevent data loss.
  • Applied analytical tools and methods to inform business decision-making processes.
  • Utilized SAP software for processing invoices, making payments, and tracking expenses.
  • Developed data-driven Excel spreadsheets to highlight key findings, facilitating informed business decision-making processes.

Education

Bachelor of Arts -

University of North Carolina At Chapel Hill
Chapel Hill, NC
05-2020

Associate of Arts -

Pikes Peak Community College
Colorado Springs, CO
08-2017

High School Diploma -

Colorado Springs Early Colleges
Colorado Springs, CO
05-2017

Skills

  • Performance analysis
  • Labor management
  • Communication
  • Operations management
  • Sales growth
  • Employee retention

Certification

  • ServSafe

References

  • George Esqueda - Former Supervisor
  • Natalie Walker - Mentor
  • Joanna Luke - Former Supervisor

Contact information for references available upon request 

Timeline

Multi Unit Restaurant Manager

Jack In The Box
06.2023 - Current

Restaurant Manager

Jack In The Box
10.2022 - 06.2023

Inside Sales Specialist

Apple
01.2021 - 02.2022

Data Analyst

AmeriGas
07.2020 - 01.2021

Bachelor of Arts -

University of North Carolina At Chapel Hill

Associate of Arts -

Pikes Peak Community College

High School Diploma -

Colorado Springs Early Colleges
Ty'Nichael Frasier