Tynicia Cox
Kearneysville
Summary
Dynamic supervisor with a proven track record at Wawa Convenience Store, excelling in staff management and training. Enhanced operational efficiency through strategic inventory control and conflict resolution, resulting in reduced turnover and improved customer satisfaction. Committed to fostering a positive work environment while achieving organizational goals.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
10
10
years of professional experience
Work History
Supervisor
Wawa Convenience Store
03.2020 - Current
- Supervised daily operations, ensuring optimal staffing and service levels.
- Trained and mentored new employees on store policies and customer service standards.
- Implemented inventory control measures to reduce waste and improve stock management.
- Led team meetings to communicate expectations and enhance employee performance.
- Coordinated team schedules, optimizing shift coverage and enhancing workflow efficiency.
- Implemented process improvements that reduced handling times and increased productivity levels.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
7-11
Assistant Manager
07.2015 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed inventory control, optimizing stock levels and minimizing waste through effective ordering practices.
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Implemented operational improvements, enhancing customer service experiences and increasing satisfaction ratings.
- Maintained fuel quality standards through regular inspections and adherence to environmental regulations.
- Developed staff schedules, balancing labor costs with operational needs to maximize efficiency.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Maintained accurate financial records, enabling timely reporting and informed decision making.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Nursing Midwifery
Washington Lee High School
Montrose, Va05-2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Cash handling
- Staff development
- Inventory control and record keeping
- Conflict resolution techniques
- Schedule management
- Policy enforcement
- Strategic planning
- Business administration
- Document management
- Project management
Timeline
Supervisor
Wawa Convenience Store
03.2020 - Current
7-11
Assistant Manager
07.2015 - 05.2018
Nursing Midwifery
Washington Lee High School
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