Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tynika Branch

Tynika Branch

Assistant Manager
Orlando,FL

Summary

Dynamic Assistant Store Manager at McDonald's with a proven track record in problem-solving and customer service. Enhanced customer satisfaction through effective team leadership and training, reducing complaints significantly. Skilled in inventory control and staff management, fostering a collaborative environment that drives operational excellence and boosts employee engagement.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

McDonald's
02.2002 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
  • Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
  • Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
  • Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Researched and corrected customer concerns to promote company loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Kitchen Manager

Wrap & Roll Cafe
01.1997 - 12.1999
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.

Education

John McDonough High School
New Orleans, LA

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • Store operations
  • Stock management
  • POS systems
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Upselling and cross selling

Certification

ServSafe Certification in food safety

Timeline

Assistant Store Manager

McDonald's
02.2002 - Current

Kitchen Manager

Wrap & Roll Cafe
01.1997 - 12.1999

John McDonough High School

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