TYNIKA HOLLOWAY
McKinney,TX
Summary
Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Relationship Specialist
EMPOWER
03.2024 - Current
- Engage with stakeholders across departments to streamline processes for a better client outcome.
- Analyze client feedback and performance metrics to inform strategic recommendations for service improvements.
- Oversee client lifecycle from onboarding ensuring timely and successful delivery of services, and driving client satisfaction and retention.
Engagement Administrator
Solera Health
04.2022 - 03.2024
- Nurture constructive connections with clients to enhance commitment and facilitate progress towards established goals.
- Develop comprehensive coaching plans, addressing individual needs and providing customized support.
- Collaborate with multidisciplinary teams to enhance client outcomes through coordinated efforts.
- Facilitate group sessions for knowledge sharing, peer support, and skill development.
Senior Leasing Specialist
AAA Staffing, DLP
01.2019 - 03.2022
- Fostered positive resident relations, addressing concerns promptly and contributing to the overall sense of community.
- Consistently practiced cultural sensitivity, recognizing and valuing diverse perspectives to enhance collaboration and understanding among team members and tenants.
- Created comprehensive marketing campaigns to reach target audiences and showcase property features, attracting prospective tenants.
Client Services
BCBS of GA
01.2017 - 01.2019
- Managed member inquiries and issues, providing coverage, benefits, and claims information.
- Collaborated for efficient processing, ensuring seamless communication between clients and internal teams.
- Conducted outreach for updates, reminders, and surveys, enhancing overall client engagement.
Community Youth Coordinator
Eita Inc
06.2015 - 01.2017
- Developed and managed impactful youth programs, fostering personal growth and community engagement.
- Cultivated positive relationships with local youth, families, and stakeholders to enhance program support.
- Coordinated and executed community events, workshops, and outreach initiatives to showcase program achievements and promote youth involvement.
Education
Bachelor of Science - Management Information Systems & Technology
Albany State University
GA08.2025
Skills
- Relationship Development
- Client Account Oversight
- Resource Management
- Effective Meeting Facilitation
- Cultural Awareness
- Cross-Functional Collaboration
- Program Coordination
- Adherence to Responsibilities
- Client Engagement
Certification
- Technical Support Fundamentals Certificate (April 29, 2023)
- Scrum Master Certification (May 07, 2023)
- Google IT Support Professional Certificate (November 24, 2023)
- Agile Project Management Certification (March 23, 2024)
Timeline
Client Relationship Specialist
EMPOWER
03.2024 - Current
Engagement Administrator
Solera Health
04.2022 - 03.2024
Senior Leasing Specialist
AAA Staffing, DLP
01.2019 - 03.2022
Client Services
BCBS of GA
01.2017 - 01.2019
Community Youth Coordinator
Eita Inc
06.2015 - 01.2017
- Technical Support Fundamentals Certificate (April 29, 2023)
- Scrum Master Certification (May 07, 2023)
- Google IT Support Professional Certificate (November 24, 2023)
- Agile Project Management Certification (March 23, 2024)
Bachelor of Science - Management Information Systems & Technology
Albany State University
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