Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Tyniki Thomas

Lucedale,MS
Tyniki Thomas

Summary

Knowledgeable and dedicated customer service professional with over 5+ years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
years of professional experience
1
Certification

Work History

Sparkdriver

Customer Service Representative
01.2023 - Current

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Pilot Catastrophe Services

Insurance Claims Processor
01.2021 - 10.2024

Job overview

  • Prepared summaries of damages, payments, and policy coverages for current and past clients
  • Provided customer service answering questions and concerns regarding deductibles and coverage
  • Examined claims forms and other records to determine insurance coverage, verifies insurance claims and determine amounts for settlements
  • Evaluated insurance policies and analyze damages to determine coverages.

Keesler Air Force Base

Laboratory Clerk
03.2020 - 07.2021

Job overview

  • Assisted scientists and other medical professionals by collecting and organizing laboratory data
  • Abided by laboratory rules, policies, procedures, and regulations to ensure safety of all data collected
  • Prepared samples for analysis by performing complex sample preparation tasks
  • Resolved equipment and process issues
  • Collaborated with researchers, scientists, and other medical professionals to design and execute experiments.

Gulf Coast Veterans Health Care System

Advanced Medical Support Assistant
03.2019 - 03.2020

Job overview

  • Provided customer service and identified patient concerns to ensure satisfactory resolutions
  • Entered, modified, and retrieved sensitive information into and from electronic health records, scheduling, systems, and reports
  • Scheduled all medical appointments for clinics and worked with multidisciplinary teams to coordinate local, state-wide, and federal resources for clinics
  • Organized patient records to research records, extracted medical information and reviewed records for completeness and accuracy.

Keesler Air Force Base

Referral Management Clerk
09.2017 - 04.2018

Job overview

  • Assisted client in locating with specialists on behalf of clients
  • Scheduled appointments with specialists on behalf of clients
  • Collected and verified completeness of intake and enrollment screening information
  • Linked families to relevant community support to meet non-medical needs.

Carl R. Darnall Hospital

Medical Support Assistant (intern)
01.2014 - 01.2016

Job overview

  • Provided backup support to office staff by completing billing and filing tasks, answering phones, and scheduling appointments
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures
  • Interviewed patients to verify and update clinical and demographic records/clinical records for storage/reference, scheduled disposition/retrieval.

United States Army

Truck Driver
01.2011 - 01.2016

Job overview

  • Inspected trucks for malfunctions and reported vehicles to management for corrective action
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
  • Dropped and hooked trailers and changed configuration of equipment
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
  • Maximized load safety by balancing, securing, and weighing products.

Education

Mississippi Gulf Coast Community College

Associate Degree from Business Management
12-2024

Moss Point High School

High School Diploma
05-2011

Skills

  • Multi-line phone talent
  • Customer Service
  • Active Listening
  • Scheduling
  • Data Entry
  • Problem-solving abilities
  • Computer Proficiency
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Typing
  • Java Scripts

Certification

State Farm Auto

State Farm Policy

State Farm Estamatics

Adjuster License: W973040

Availability
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Timeline

Customer Service Representative

Sparkdriver
01.2023 - Current

Insurance Claims Processor

Pilot Catastrophe Services
01.2021 - 10.2024

Laboratory Clerk

Keesler Air Force Base
03.2020 - 07.2021

Advanced Medical Support Assistant

Gulf Coast Veterans Health Care System
03.2019 - 03.2020

Referral Management Clerk

Keesler Air Force Base
09.2017 - 04.2018

Medical Support Assistant (intern)

Carl R. Darnall Hospital
01.2014 - 01.2016

Truck Driver

United States Army
01.2011 - 01.2016

Mississippi Gulf Coast Community College

Associate Degree from Business Management

Moss Point High School

High School Diploma

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Tyniki Thomas