Summary
Overview
Work History
Education
Skills
Timeline
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Tyniqua Naylor

Laurel,MD

Summary

I am a trustworthy and dedicated with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. I am reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. I am flexible with changing business needs and being trained

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Family Dollar
03.2017 - 02.2020
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Utilized strong product knowledge to upsell items

Elementary School Secretary

North Bend Elementary School
02.2016 - 09.2019
  • Improved office efficiency by streamlining administrative processes and implementing digital filing systems.
  • Enhanced communication between parents, teachers, and administrators through effective scheduling of meetings and events.
  • Supported student success by maintaining accurate records on attendance, grades, and other pertinent information.
  • Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
  • Assisted in the planning and execution of special school events such as fundraisers, parent-teacher conferences, and field trips.

Education

No Degree -

Coppin State University
Baltimore, MD

High School Diploma -

New Era Academy
Baltimore, MD
06.2013

Skills

  • Customer Complaint Resolution
  • Drawer Management
  • Guest Services
  • Product Merchandising
  • Customer Service
  • Product Knowledge
  • Customer Satisfaction
  • Data Entry Proficiency
  • Telephone etiquette
  • Problem-solving abilities
  • Reliability and punctuality
  • Organizational skills
  • Time management

Timeline

Customer Service Cashier

Family Dollar
03.2017 - 02.2020

Elementary School Secretary

North Bend Elementary School
02.2016 - 09.2019

No Degree -

Coppin State University

High School Diploma -

New Era Academy

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Tyniqua Naylor