Ty'Niquah Colbert
Wilkes-Barre,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security Services
06.2022 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Housekeeper
Residence Inn by Marriott
09.2021 - 05.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
Assistant Manager
Turkey Hill Minit Markets
09.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Security Officer
GardaWorld
04.2020 - 09.2020
- Maintained daily log of activity within Site
- Patrolled parking lot
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Authorized entrance papers and granted or denied entrance to building
- Contacted law enforcement in case of unauthorized persons, documents and materials
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Customer Service Representative
IKEA
04.2019 - 09.2019
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Investigated customer concerns to resolve problems and maintain loyalty
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Assisted customers with locating and choosing merchandise in any store department.
Security Officer
Special Ops Security
10.2018 - 03.2019
- Delivered accurate verbal and written reports to company personnel
- Monitored alarm systems to detect any unauthorized entries into protected areas
- Directed guests around the building and answered questions regarding accessibility
- Maintained accurate and detailed logs of all events that occurred during each shift
- Monitored security camera system day and night to protect lives and property
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Overnight Security Officer
Planned Companies
06.2018 - 10.2018
- Responded quickly and effectively to all security violations and duress alarms
- Investigated all security and safety violations
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted regular patrols of key areas to spot and control security concerns.
Event Security Officer
Securitas Security Services USA, Inc
02.2018 - 06.2018
- Checked all baggage using metal detectors and Garrett wands
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises
- Patrolled commercial property and the associated parking garage
- Directed guests around the building and answered questions regarding accessibility.
Sortation Associate
Amazon
08.2017 - 01.2018
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Proved successful working within tight deadlines and a fast-paced environment.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Performed well during first, second and third shift rotations.
- Functioned comfortably at heights on catwalks, ladders and man-lifts.
Cashier
The Home Depot
02.2017 - 05.2017
- Performed sales transactions in a timely fashion
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Followed standardized procedures for issuing cash refunds
- Contacted other store locations to determine merchandise availability
- Built relationships with customers to increase likelihood of repeat business.
Cashier/Customer Service Associate
Gabe's
09.2015 - 12.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Cashier
Turkey Hill Minit Market
10.2014 - 07.2015
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Checked customer identification for alcohol, cigarette, and lottery sales
- Maintained inventory of all saleable items
- Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Steubenville High School
Steubenville, OH05.2014
None -
West Side High School
Newark, NJ06.2012
Skills
- Patrol
- Customer Service
- Cashier
- Cash Register
- Data Entry
- Report Writing
- Security
- Heavy lifting
- Cash handling
- Security
- Cash register
- CPR Certified
Certification
Security Officer
Personal Information
- Military Service Branch: Army National Guard
- Military Service Rank: E-1
- Work Permit: Authorized to work in the US for any employer
Timeline
Security Officer
GardaWorld Security Services
06.2022 - Current
Housekeeper
Residence Inn by Marriott
09.2021 - 05.2022
Security Officer
GardaWorld
04.2020 - 09.2020
Assistant Manager
Turkey Hill Minit Markets
09.2019 - 08.2021
Customer Service Representative
IKEA
04.2019 - 09.2019
Security Officer
Special Ops Security
10.2018 - 03.2019
Overnight Security Officer
Planned Companies
06.2018 - 10.2018
Event Security Officer
Securitas Security Services USA, Inc
02.2018 - 06.2018
Sortation Associate
Amazon
08.2017 - 01.2018
Cashier
The Home Depot
02.2017 - 05.2017
Cashier/Customer Service Associate
Gabe's
09.2015 - 12.2015
Cashier
Turkey Hill Minit Market
10.2014 - 07.2015
High School Diploma -
Steubenville High School
None -
West Side High School
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