Summary
Overview
Work History
Education
Skills
Summary - Objective
Timeline
Generic

Tynisha Exum

Dry Branch,GA

Summary

Seeking a position in order to utilize my sales and customer service skills.

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

12
12
years of professional experience

Work History

Amazon Fulfillment Center
04.2021 - 04.2023
  • My job duties was to pick orders, pack orders, drive OPs, to store items that was received

ERS- Geico
11.2017 - 02.2020
  • Taking inbounds calls, creating tow, lockout, jump start and tire change dispatches

Emergency Roadside Assistant

GEICO
04.2017 - 05.2019
  • Ensured timely completion of daily tasks by effectively managing time and prioritizing assignments based on urgency.
  • Managed inventory effectively, ensuring adequate supplies were always available for emergency situations.
  • Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
  • Assisted motorists in distress, offering prompt solutions to a variety of roadside emergencies.
  • Provide service of inbound calls for roadside assistance and other service requests such as: a vehicle that won’t start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident. Probe to identify the need of the customer based on vehicle situation. Provide policy coverage details. Dispatch a service provider to assist the customer. Provide status updates to customers. Schedule appointments for policy holders. Expedite members to appropriate department if further assistance needed. Redirect and Transfer wrong routed calls.

Allied Universal Security Services With Armstrong
02.2016 - 10.2017
  • My duties are to check in and out resident’s guests, walk around the premises to make sure everything is all secured
  • Check in and out 18 wheelers
  • Do trailer tracking
  • Write up incident report if occur
  • Answer phone calls, transfer phone calls to the right department that is being asked for

Courtesy Clerk

Kroger
07.2011 - 07.2016
  • The duties was to assist customers in a quick and efficient checkout service, assist customers by helping them upload grocery items onto checkout, provide carry out service, bagging groceries, organize shelves, take return products back to proper location, gather shopping carts from parking lot

Education

Associate of Applied Science - Cyber Security

Oconee Fall Line Technical College
Sandersville, GA
05-2021

Diploma - Early Childhood Education

Central GA. Technical College
Warner Robins, GA
07.2018

Diploma - Criminal Justice

Central GA. Technical College
Warner Robins, GA
01.2017

Diploma - High School

Northeast Health Magnet
Macon, GA
06.2014

Skills

  • Microsoft Office XP
  • Microsoft Office 2000
  • Microsoft Office 1997
  • MS Word
  • MS Access
  • MS Excel
  • MS FrontPage
  • MS Project
  • MS Visio
  • MS Site Server
  • Internet Explorer
  • Outlook
  • Outlook Express
  • PowerPoint
  • Adobe Photoshop
  • Adobe Illustrator
  • Customer Care
  • Inside Sales
  • Outbound Sales
  • Marketing
  • Call Center
  • Customer Support
  • Business Development

Summary - Objective

Seeking a position in order to utilize my sales and customer service skills.

Timeline

Amazon Fulfillment Center
04.2021 - 04.2023

ERS- Geico
11.2017 - 02.2020

Emergency Roadside Assistant

GEICO
04.2017 - 05.2019

Allied Universal Security Services With Armstrong
02.2016 - 10.2017

Courtesy Clerk

Kroger
07.2011 - 07.2016

Diploma - Early Childhood Education

Central GA. Technical College

Diploma - Criminal Justice

Central GA. Technical College

Diploma - High School

Northeast Health Magnet

Associate of Applied Science - Cyber Security

Oconee Fall Line Technical College

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Tynisha Exum