TYNISHA FRALEY
Bremen
Summary
With a proven track record at BlackHawk Network, I excel in streamlining service delivery and enhancing customer relations through effective training and mentoring. My expertise in quality assurance and project management led to a 25% improvement in response times. I adeptly balance technical proficiency with exceptional negotiation skills, ensuring high customer satisfaction and loyalty. Responsible and experienced team leader well-educated in customer service and operations management. Highly organized and able to quickly resolve customer service issues in a professional manner. Skilled in leading customer service teams, creating customer service strategies, and providing feedback to improve customer satisfaction. Results-oriented professional with extensive experience in customer service and management. Proven ability to lead teams and manage operations while providing excellent customer service. Demonstrated success in developing strategies to improve customer satisfaction and loyalty, increase revenue, and reduce operating costs. Adept at using data to make strategic decisions and achieve business objectives. Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.
Service merchandising professional with strong commitment to delivering results and maintaining high standards. Experienced in managing inventory, product placement, and in-store displays to drive sales. Known for collaborating effectively with teams, adapting to changing needs, and ensuring reliable performance. Possess skills in visual merchandising, customer service, and time management, valued by employers.
Professional with background in merchandising and commitment to delivering impactful results. Brings valuable expertise in maintaining and optimizing retail spaces to enhance customer experience. Known for strong collaboration and adaptability, consistently meeting evolving needs of team. Skilled in inventory management and visual merchandising.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Merchandiser Manager
Blackhawk Network
08.2018 - Current
- Managed product returns efficiently, facilitating seamless exchanges or refunds for customers.
- Assisted in the onboarding of new team members, ensuring smooth transitions and effective training.
- Successfully met or exceeded quarterly performance goals through diligent work ethic and attention to detail.
- Streamlined processes by implementing effective organization systems for backroom storage areas.
- Collaborated with store managers to optimize merchandise layouts, resulting in improved shopper experiences.
- Enhanced product visibility through strategic placement and attractive displays, boosting sales.
- Maintained clean and organized store environments, creating welcoming spaces for shoppers.
- Regularly updated planograms to keep product displays fresh, appealing, and in line with seasonal trends.
- Increased customer satisfaction by promptly addressing and resolving service-related concerns.
- Oversaw end-of-season clearance events, effectively reducing excess inventory while maximizing profits.
- Monitored competitor activities to identify trends, adjusting merchandising approaches accordingly for continued success.
Customer Service Merchandiser Manager
SBM Life Science
02.2024 - 09.2024
- Provided exceptional customer service by offering product recommendations and assisting with purchase decisions.
- Enhanced product visibility through strategic placement and attractive displays, boosting sales.
- Streamlined processes by implementing effective organization systems for backroom storage areas.
- Utilized data-driven analysis to inform merchandising decisions, optimizing product assortment for maximum profitability.
- Successfully met or exceeded quarterly performance goals through diligent work ethic and attention to detail.
- Assisted in the onboarding of new team members, ensuring smooth transitions and effective training.
- Supported loss prevention efforts by diligently monitoring inventory levels and reporting discrepancies as needed.
- Increased customer satisfaction by promptly addressing and resolving service-related concerns.
- Managed product returns efficiently, facilitating seamless exchanges or refunds for customers.
- Worked collaboratively with cross-functional teams to execute promotional campaigns that generated buzz around new products offerings.
- Improved overall store aesthetics through consistent adherence to visual merchandising guidelines, driving higher foot traffic and sales.
- Regularly updated planograms to keep product displays fresh, appealing, and in line with seasonal trends.
- Maintained clean and organized store environments, creating welcoming spaces for shoppers.
- Oversaw end-of-season clearance events, effectively reducing excess inventory while maximizing profits.
Merchandiser Manager
TNG Merchandising
02.2015 - 07.2018
- Evaluated vendor performance regularly, identifying areas for improvement or potential partnership opportunities.
- Managed cross-functional teams for efficient execution of merchandising initiatives and projects.
- Organized staff training sessions on new products or industry trends to ensure a knowledgeable workforce.
- Participated in relevant trade shows or conferences, staying informed about industry developments.
- Analyzed sales data to identify trends, ensuring optimal product placement and promotion strategies.
- Reduced stock discrepancies through regular audits and accurate record-keeping practices.
- Streamlined inventory management processes for enhanced efficiency and reduced waste.
- Supported corporate social responsibility initiatives by promoting sustainable products and ethical sourcing practices.
- Maintained a safe work environment by adhering to company policies and industry regulations.
- Increased sales by implementing effective merchandising strategies and collaborating with store partners.
- Enhanced customer satisfaction by addressing inquiries promptly and providing expert product knowledge guidance when needed.
- Coordinated seasonal merchandise transitions, maintaining accurate stock levels for timely replenishment.
- Conducted regular competitors'' analysis, adjusting strategies to maintain a competitive edge in the market.
- Oversaw budget planning and allocation, ensuring cost-effective management of resources.
- Implemented creative visual displays to attract customers and boost sales performance.
- Collaborated with marketing teams to develop in-store promotional materials, enhancing brand visibility and customer engagement.
- Established clear communication channels between departments, improving overall operational efficiency.
- Mentored junior team members, fostering career growth and skill development within the organization.
Laboratory Technician 2
American Red Cross Blood Services
06.2008 - 10.2014
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Completed quality documents and input and saved quality data in appropriate locations.
- Performed complex analyses using various instrumentation, delivering reliable data for informed decisionmaking.
- Participated in continuous improvement initiatives, contributing to the ongoing optimization of lab operations.
Customer Service Representative
American Red Cross Blood Donation Center
03.2005 - 06.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
High School Diploma -
Tri-cities High School
East Point, Ga06.1996
Doctor of Medicine (M.D.) - Medical Technology
West Georgia
Douglasville, GaSkills
- Training and mentoring
- One Call Resolution
- Project Management
- Service Delivery Optimization
- Workflow Management
- Complaint resolution
- Quality Assurance
- Call Monitoring
- Handling Escalations
- Report Preparation
- Call Center Operations
- Regulatory Compliance
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Customer Relationship Management (CRM)
- Sales expertise
- Negotiation expert
- Visual merchandising
- Product placement
- Planogram management
- Customer service
- Inventory management
- Loss prevention
- Sales analysis
- Team building
- Employee training
- Process optimization
- Promotional campaign execution
- Retail operations
- Data-driven decision making
- Effective communication
- Merchandise presentation
- Stock rotation
- Brand awareness
- Store layout
- Planogram implementation
- Promotional planning
- Active listener
- Reliable and punctual
- Friendly and outgoing
- Maintaining stock levels
- Pricing and shelf labeling
- Product inventory counts
- Pricing and signage updates
- Stock replenishment
- Planogram design
- POS systems
- Space planning
- Customer relationship management (CRM)
- Merchandise planning
- Store maintenance
- Markdown procedures
- Vendor relations
- Pricing controls
- Display signage
- Visual displays
- Floor set design
- Plan-o-gram implementation
- Retail
- Product recovery
- Stock control
- Teamwork
- Problem-solving
- Time management
- Ordering and purchasing
- Attention to detail
- Problem-solving abilities
- Decision-making
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Inventory control
- Staff training
- Strategic planning
- Complex Problem-solving
- Interpersonal communication
Accomplishments
- Earned "Employee of the Month" award in 03/2021.
- Achieved Manager of year by completing all training with accuracy and efficiency.
- Led merchandising and inventory management at 125 retail stores.
Certification
- CLIA
- OSHA
Languages
English
Full Professional
Timeline
Customer Service Merchandiser Manager
SBM Life Science
02.2024 - 09.2024
Customer Service Merchandiser Manager
Blackhawk Network
08.2018 - Current
Merchandiser Manager
TNG Merchandising
02.2015 - 07.2018
Laboratory Technician 2
American Red Cross Blood Services
06.2008 - 10.2014
Customer Service Representative
American Red Cross Blood Donation Center
03.2005 - 06.2008
Doctor of Medicine (M.D.) - Medical Technology
West Georgia
High School Diploma -
Tri-cities High School
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