Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tynisha Fuller

Clarksville,TN

Summary


Experienced Patient Advocate with solid background in patient scheduling, ensuring seamless appointment coordination and high patient satisfaction. Successfully managed complex scheduling needs while maintaining positive interactions with patients and healthcare professionals. Demonstrated effective communication and organizational skills to optimize scheduling processes and meet patient needs.

Overview

19
19
years of professional experience

Work History

Patient Scheduler

Essentia Health
03.2020 - Current
  • Improved the overall efficiency of the clinic by effectively coordinating between multiple departments for seamless scheduling operations.
  • Streamlined the appointment booking process for improved patient experience and reduced wait times.
  • Regularly reviewed scheduled appointments to identify potential conflicts or opportunities for improved patient service.
  • Optimized resource utilization by effectively aligning practitioner availability with patient scheduling preferences.
  • Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.

Patient Relations Advocate

Douglas Health and Rehabilitation Center
01.2017 - 03.2020
  • Evaluated the effectiveness of various patient relations initiatives through ongoing performance tracking, using this information to guide future strategy development and resource allocation efforts.
  • Assisted in the development and implementation of comprehensive policies and procedures related to patient relations, ensuring adherence to industry best practices and regulatory guidelines.
  • Enhanced patient satisfaction by addressing concerns promptly and providing efficient resolutions.
  • Provided timely support for patients and families during critical incidents, ensuring emotional well-being and appropriate care coordination.
  • Reduced patient complaints by consistently following up on issues and ensuring effective communication among staff members.
  • Developed resources for patients and families to better understand hospital policies, procedures, and services offered.
  • Streamlined the grievance process, resulting in timely responses to patient inquiries and concerns.

Unit Secretary/Medical Records Assistant

Tennessee State Veterans Home
10.2006 - 01.2017
  • Managed incoming calls and directed to appropriate department.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Maintained current and accurate medical records for patients.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

Education

Certificate of Technical Studies - Health Information Management

Tennessee College of Applied Technology, Humboldt
Humboldt, TN
12-2017

Skills

  • Clear interpersonal communication
  • Experience with electronic health record systems
  • Commitment to professional standards
  • Efficient telephone system operation
  • Effective organization skills
  • Insurance eligibility verification
  • Experienced in medical terminology usage

Accomplishments

Developed a spreadsheet that cross referenced patients appointment location, date and time with their mode of transportation. This program was made accessible to all nursing personnel in the event the patient had special orders, such as NPO or fasting so that those arrangements could be followed and the appointment wouldn't have to be rescheduled

Timeline

Patient Scheduler

Essentia Health
03.2020 - Current

Patient Relations Advocate

Douglas Health and Rehabilitation Center
01.2017 - 03.2020

Unit Secretary/Medical Records Assistant

Tennessee State Veterans Home
10.2006 - 01.2017

Certificate of Technical Studies - Health Information Management

Tennessee College of Applied Technology, Humboldt

Similar Profiles

CREATE PROFILE