Tynisha Gentry
Spring Valley,CA
Summary
Dedicated professional with 20 years of experience seeking customer service role. Proven track record in managing customer inquiries, facilitating service operations, and coordinating emergency responses, as demonstrated in previous Customer Service Representative position. Strong skills in communication, problem-solving, and multitasking, with a keen attention to detail and proficiency in Microsoft Office.
Overview
20
20
years of professional experience
Work History
Account Clerk
City of San Diego/ Public Works
12.2016 - 12.2022
- Interpreted and pre-audited source documentation using elementary accounting principles, ensuring accuracy in financial reports.
- Created and managed purchase orders and initiated receiving reports to support efficient financial operations.
- Prepared billings for services rendered to other agencies, facilitating timely inter-agency financial transactions.
- Posted, balanced, and reconciled financial transactions across multiple ledgers or accounts, independently identifying and resolving error conditions.
Customer Service Representative
City of San Diego/ Public Utilities
04.2009 - 12.2016
- Managed customer inquiries regarding water invoices, service shut-offs, leaks, and regulations via in-person, phone, and email communication, ensuring efficient and effective service.
- Facilitated the initiation and termination of water services by addressing public inquiries and providing clear guidance to customers.
- Coordinated with water crews to respond promptly to water emergencies, ensuring timely and effective resolution.
Recreation Leader
City of San Diego/ Park & Recreation
01.2003 - 04.2009
- Planned and coordinated recreational activities for youth, enhancing community engagement and participation.
- Assisted in organizing and promoting special events to increase public awareness and involvement.
- Provided information to the public while maintaining adherence to area ground rules, ensuring a safe and welcoming environment.
Education
Healthcare Revenue Cycle
UC San Diego Extended Studies Program
San Diego, CA06-2025
Skills
- Data Entry
- Attention to Detail
- Communication Skills
- Customer Service
- Basic Accounting Knowledge
- Organizational Skills
- Problem-Solving
- Multitasking
- Time Management
- Microsoft Office Proficiency
- Reconciling accounts
- Invoicing
Timeline
Account Clerk
City of San Diego/ Public Works
12.2016 - 12.2022
Customer Service Representative
City of San Diego/ Public Utilities
04.2009 - 12.2016
Recreation Leader
City of San Diego/ Park & Recreation
01.2003 - 04.2009
Healthcare Revenue Cycle
UC San Diego Extended Studies Program
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