Summary
Overview
Work History
Education
Skills
Timeline
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Tynisha Jernigan

Newport News,VA

Summary

Seasoned collection and customer service specialist excited to take on a new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering over 20 years of success in negotiation and collection positions,

Overview

19
19
years of professional experience

Work History

CEO/Owner

Finesse 21
03.2017 - 05.2023
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Established foundational processes for business operations.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.

Senior Account Executive

JPMorgan Chase
10.2017 - 09.2019
  • Prepared documentation, finalized sales and maintained records.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Managed and mentored team of account executives.
  • Maintained contact information database by keeping account details updated, clear and relevant.
  • Motivated team members to meet and exceed sales targets.
  • Increased revenue by communicating payment changes and product updates to customers.
  • Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.

Senior Account Manager

Crescent Bank
09.2010 - 01.2017
  • Establish and enforced collection goals to improve team success.
  • Cultivated leads and verified information on outstanding cases to repossess or recover collateral.
  • Managed investigations keeping clients updated on developments.
  • Collected debts or repossessed unpaid for property within confines of the law.
  • Assisted in the recovery, remarketing, and liquidation of collateral.
  • Utilized online skip-tracing systems or other resources to acquire information needed to establish contact with customer for successful repossessions and/ or small commercial loans.
  • Received and reviewed repossession updates, condition reports and oversee transportation logistics of repossessed inventory.
  • Work with customer to mitigate losses.

Senior Account Executive

Portfolio Recovery Associates
10.2004 - 09.2009
  • Oversaw mutiple accounts and worked diligently to meet and exceed performance goals.
  • Collaborate with customers to develope strategic payment and account plans to bring delinquent accounts current.
  • Efficiently and accurately verified and updated account information.
  • Increases customer satisfaction by creating and implementing training training program for employee to help strengthen negotiation skills and ways to overcome objection.
  • increase company revenue through effectively managing over 150 accounts simultaneously.
  • Negotiated contracts, closed agreements and supported collections teams in securing large balances.
  • Oversaw a team of 13 account managers to mantain high levels of satisfation for over 3 company accounts.
  • Skiptrace and research accounts to locate customers to secure payments.

Education

Associate of Applied Science - Criminal Justice

Bryant And Stratton College - Newport News
Newport News, VA
05.2008

Skills

  • Strategic Direction
  • Market Access and Expansion
  • Account Management
  • Financial Management
  • Strong communication and negotiation skills
  • Ability to overcome objection
  • Organized
  • Punctual
  • Leader
  • Works well with other
  • Proficient in Microsoft office

Timeline

Senior Account Executive

JPMorgan Chase
10.2017 - 09.2019

CEO/Owner

Finesse 21
03.2017 - 05.2023

Senior Account Manager

Crescent Bank
09.2010 - 01.2017

Senior Account Executive

Portfolio Recovery Associates
10.2004 - 09.2009

Associate of Applied Science - Criminal Justice

Bryant And Stratton College - Newport News

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Tynisha Jernigan