Tynisha Lewis
Spring,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Gunther Motor Company
Fort Lauderdale, FL
03.2017 - 03.2023
- Identified and pursued new business opportunities in market.
- Developed and executed strategic plans to drive growth and revenue.
- Built and maintained strong relationships with clients and partners
- Managed team of Business Development staff and provided coaching and guidance to 3 members.
- Assist customers in scheduling appointments, follow up with customers via phone calls and emails, marketing and advertising ideas
- Dynamic customer interaction professional with experience in call center environment
- Xtime and CDK experience Microsoft Office and Outlook, Excel, Microsoft and power point
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Customer Service Agent
Amazon
Fort Lauderdale, FL
02.2016 - 01.2017
- Helped large volume of customers (100+) every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Adapted to new applications and maintained knowledge of current technologies.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Bachelor of Science - Business Management
Full Sail University
Winter Park, FL07.2013
Skills
- Database Management
- Systems and Software Expertise
- Team Leadership
- Marketing
- Client Relationship Building
- Business Development and Planning
- Staff Management
- Account Development
- Meticulous Attention to Detail
- Filing and Data Archiving
- Document Processing
- Data Security
- File Management
- Microsoft Office
Leadership Experience
Head of BDC Call Center, Marketing and Advertising
Vitals
22831 Morning Story Dr, Spring, TX, 77373
Personal Information
Title: BDC Manager & Customer Service Representative
References
- Clifton Clarke, Gunther VW Service Manager, 954-309-4558, Cliftonc@gunthermotors.com
- Anna Illuzzi, New Business Development Manager, 954-336-6540, Annailluzzi@gmail.com
- Joseph Healey, Gunther VW General Manager, 954-997-9861, Josephh@gunthermotors.com
Timeline
Business Development Manager
Gunther Motor Company
03.2017 - 03.2023
Customer Service Agent
Amazon
02.2016 - 01.2017
Bachelor of Science - Business Management
Full Sail University
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