Tynisha Lindsey
Clemmons,NC
Summary
Accomplished and dynamic Human Resources professional with a Bachelor’s degree in Business Administration and a reputation for delivering excellence across healthcare, financial, and corporate environments. Recognized for building trusted partnerships, driving employee engagement, and ensuring organizational compliance through expert knowledge of HR best practices and employment law. Proven ability to manage full-cycle HR functions, high-volume scheduling, talent acquisition, and leave administration with precision, confidentiality, and leadership. Adept at streamlining operations, mentoring teams, and supporting inclusive, high-performance workplace cultures. Respected by senior leadership for integrity, emotional intelligence, and a proactive approach to problem-solving. Poised to make an immediate and lasting impact in any organization.
Overview
11
11
years of professional experience
Work History
Officer – Credit & Collections Specialist
Bank of America
02.2022 - Current
- Spearheaded high-volume credit and collections efforts, overseeing a portfolio of delinquent accounts with a focus on risk reduction, client retention, and financial recovery.
- Negotiated complex repayment arrangements and settlements while maintaining strict compliance with FDCPA, FCRA, and internal financial policies.
- Conducted account audits, assessed credit risk, and developed tailored resolution strategies that improved recovery rates and minimized charge-offs.
- Partnered with Risk, Legal, and Customer Resolution teams to manage escalations, resolve disputes, and uphold regulatory integrity.
- Maintained precise and audit-ready documentation across all account actions, ensuring transparency and alignment with compliance standards.
- Delivered empathetic, solution-driven service to clients navigating financial hardship, earning customer satisfaction scores above 95%.
- Trained and mentored junior specialists, elevating team performance and contributing to departmental ranking in the top 10% nationally for collections success.
- Recognized by leadership for professionalism, discretion, and achieving sustained excellence in collections performance and client outcomes.
Senior Scheduling Coordinator
Atrium Health
11.2018 - 02.2022
- Directed high-volume, multi-specialty scheduling operations for surgical procedures, ensuring optimal coordination across providers, departments, and facilities.
- Collaborated with physicians, clinical staff, and administrative leadership to manage surgical block times, resolve conflicts, and maximize operational efficiency.
- Secured insurance authorizations and pre-certifications, verifying patient eligibility and aligning scheduling with payer and clinical requirements.
- Maintained meticulous and HIPAA-compliant documentation within Epic, ensuring accuracy and real-time availability of scheduling data.
- Served as a go-to expert and point of escalation for schedule changes, urgent patient needs, and cross-team coordination.
- Partnered with departmental leaders on workflow improvements, reducing scheduling delays and enhancing patient satisfaction metrics.
- Recognized for professionalism, discretion, and leadership in a dynamic, high-stakes healthcare environment.
- Trained and mentored new scheduling coordinators, implementing standardized best practices that increased accuracy and reduced scheduling errors by 20%.
Human Resources Coordinator
Novant Healthcare
02.2014 - 11.2018
- Supported over 200 clinical and administrative staff, serving as a key HR operations liaison across departments.
- Executed full-cycle onboarding and offboarding processes with a focus on compliance, culture integration, and regulatory accuracy.
- Managed FMLA, ADA, and personal leave requests, ensuring all cases met federal guidelines and internal timelines.
- Maintained personnel data in Workday, contributing to a 100% audit-ready HRIS system.
- Collaborated with HR Business Partners on employee relations cases, including investigations, write-ups, and performance documentation.
- Facilitated new hire orientations and policy walkthroughs, promoting organizational values and diversity, equity, and inclusion efforts.
- Led administrative support for employee engagement and wellness initiatives, directly improving team satisfaction and retention.
- Trusted for maintaining confidentiality, exercising sound judgment, and resolving issues in a high-volume, fast-paced healthcare environment.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Skills
- Human Resources Strategy & Administration
- Talent Acquisition & Employee Relations
- Workforce Planning & High-Volume Scheduling
- Compliance: HIPAA, FMLA, ADA, FDCPA, FCRA
- Benefits & Leave Administration
- Training, Mentorship & New Hire Orientation
- Client Communication & Conflict Resolution
- Process Improvement & Workflow Optimization
- HRIS Systems: Workday, BambooHR, ADP, Kronos
- EMR Systems: Epic, Microsoft Office Suite (Excel, Word, Outlook)
- Credit & Collections Strategy
- Audit Readiness & Documentation Management
Timeline
Officer – Credit & Collections Specialist
Bank of America
02.2022 - Current
Senior Scheduling Coordinator
Atrium Health
11.2018 - 02.2022
Human Resources Coordinator
Novant Healthcare
02.2014 - 11.2018
Bachelor of Science - Business Administration And Management
Strayer University
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