Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tynisha Mitchell

Columbus,GA

Summary

Proven Account Specialist with a track record of enhancing client satisfaction and resolving complex billing issues at Aflac. Skilled in account administration and customer relationship development, adept at leveraging Microsoft Office and CRM software to streamline operations. Demonstrated ability to increase revenue and client loyalty through effective communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Account Specialist ||

Aflac
06.2021 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Resolved complex billing and payment issues for balanced, accurate accounts.

Client Specialist ||

Exela Technologies
12.2019 - 06.2021
  • Developed strong relationships with key clients, resulting in increased revenue and repeat business.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats for non-expert audiences to comprehend during sales pitches or consultation sessions held thereof via proa
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.

Customer Service Representative

Credit Central Loans And Taxes
04.2018 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Practical Nursing

Columbus Technical College
Columbus, GA
04.2026

Skills

  • Account Administration
  • Customer relationship development
  • Document Management
  • Microsoft Office proficiency
  • Customer Engagement
  • Account updating
  • Billing resolutions
  • Documentation skill
  • Recordkeeping abilities
  • CRM Software
  • Research proficiency
  • Cash Handling

Timeline

Account Specialist ||

Aflac
06.2021 - Current

Client Specialist ||

Exela Technologies
12.2019 - 06.2021

Customer Service Representative

Credit Central Loans And Taxes
04.2018 - 09.2019

No Degree - Practical Nursing

Columbus Technical College
Tynisha Mitchell