TYNISHA RILEY
Mobile,AL
Summary
MOBILE,AL Experienced customer service representative and receptionist with a passion for providing exceptional service. Proven ability to handle high-volume calls and greet clients with a friendly demeanor. Skilled in resolving customer inquiries and complaints with a solutions-oriented approach. Adept at multi-tasking and working effectively under pressure. Seeking to leverage skills and experience to contribute to a dynamic team.
Overview
5
5
years of professional experience
Work History
VIRTUAL RECEPTIONIST
Signius Communications
01.2022 - Current
- Handling phone duties to effectively deliver messages to multiple businesses and organizations
- Coordinating appointments on behalf of company
- Assisting with orders to ensure prompt and accurate customer service
- Demonstrating empathy towards customers to resolve their queries and concerns effectively.
CENTRALIZED SERVICES SPECIALIST
Walgreens
01.2021 - 01.2022
- Handle inbound calls to schedule COVID-19 appointments
- Manage inbound calls to verify prescription refills
- Initiate outbound calls to encourage patients to enroll in auto-refill program
- Established cross-training to handle consumer relations and document complaints
- Increased empathy in customer interactions
- Accurately code and submit complaint reports.
Sales Representative
The Results Companies, LLC
06.2019 - 01.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Customer Service Representative
Alorica
09.2018 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Coding
Ultimate Medical Academy
Online2021
High School Diploma -
Lillie B. Williamson
Mobile, AL05.2009
Skills
- Time management
- Data Entry
- Problem solving
- Communication
- Cold Calling
- Leadership
- Quick learner
- Microsoft Office
- Customer Satisfaction
Timeline
VIRTUAL RECEPTIONIST
Signius Communications
01.2022 - Current
CENTRALIZED SERVICES SPECIALIST
Walgreens
01.2021 - 01.2022
Sales Representative
The Results Companies, LLC
06.2019 - 01.2021
Customer Service Representative
Alorica
09.2018 - 06.2019
Coding
Ultimate Medical Academy
High School Diploma -
Lillie B. Williamson
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