Summary
Overview
Work History
Education
Skills
Timeline
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Tynisha Turner

Ellenwood,Georgia

Summary

Analytical Dental Insurance Coordinator offering 15+ years of experience within fast-paced, high volume environments. Highly competent in efficiently verifying, coordinating and processing insurance payments. Skilled in quickly resolving issues and liaising between insurance providers, companies and policyholders.

Overview

15
15
years of professional experience

Work History

Dental Insurance Coordinator

William Feldman DDS
05.2022 - Current
  • Negotiate pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
  • Assist patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses. Support patients throughout the treatment process by answering questions about their financial responsibility.
  • Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
  • Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.

Customer Service Call Center Representative

Afni Call Center
07.2018 - 01.2022
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
  • Achieved personal performance goals through effective call management, prioritization, and time management.

Dental Claims Processor

Manders Dental Center
11.2017 - 07.2018


  • Collaborated with other departments as needed, providing insight into specific aspects of dental claims that impacted their work.
  • Fostered positive relationships between insurance providers, dental offices, and patients through clear communication.
  • Prevented fraud by identifying discrepancies in submitted documentation and following up accordingly.
  • Kept detailed records of processed claims, allowing for easy retrieval if questions arose later down the line.
  • Enhanced provider satisfaction with timely and accurate claim adjudication, ensuring prompt reimbursement.

Practice Administrator

Great Expressions Dental Centers
06.2009 - 10.2017
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Maintained a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.

Education

College Degree in Medical Assistant - Medical Office Assistance Front And Bsck

Gwinnett Technical College
Atlanta, GA
05.2010

Skills

  • Customer service and assistance
  • Medicare and Medicaid knowledge
  • Insurance claims processing
  • Insurance Verification
  • Strategic thinking skills
  • Negotiation
  • Team Leadership
  • Time Management

Timeline

Dental Insurance Coordinator

William Feldman DDS
05.2022 - Current

Customer Service Call Center Representative

Afni Call Center
07.2018 - 01.2022

Dental Claims Processor

Manders Dental Center
11.2017 - 07.2018

Practice Administrator

Great Expressions Dental Centers
06.2009 - 10.2017

College Degree in Medical Assistant - Medical Office Assistance Front And Bsck

Gwinnett Technical College

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Tynisha Turner