Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Tynishia Brown

Goose Creek,SC

Summary

I am a dedicated seasoned sales and marketing representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. I have proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of consumer market conditions, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Sales Consultant

At&t
01.2021 - Current
  • Comprehensively utilizing rules and regulations when explaining loyalty retention and what steps are needed to open and close accounts with the company
  • Mentored new sales representatives.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
  • Presented Product or Service using interactive materials such as videos, charts and slideshows.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.

BEAUTY ADVISOR

ULTA BEAUTY
08.2019 - 11.2020
  • Booking appointments for clients needing brow, hair or make-up services
  • Opening several credit accounts for guests and explaining the benefits and how to manage cards issued
  • Resolving disputes and answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color in a timely manner.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

ADMINISTRATIVE ASSISTANT/ACCOUNT SPECIALIST

CONREX PROPERTY MANAGEMENT
02.2019 - 07.2019
  • Managed large property lists and performed online research to connect Utilities (electric, gas, water) for several hundred homes at once across 11 states
  • Communicated a positive attitude both in person and on the phone
  • Expert computer skills in MS Office Suite, search engines, internal software systems, GIS mapping
  • Corporate blogging
  • Project management
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

Bachelors - English

College of Charleston
Charleston, SC
05.2018

Skills

  • Community Networking
  • Territory Expansion
  • Demonstrations
  • Industry Trends

Affiliations

  • Freemason (Eastern Star)

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Sales Consultant

At&t
01.2021 - Current

BEAUTY ADVISOR

ULTA BEAUTY
08.2019 - 11.2020

ADMINISTRATIVE ASSISTANT/ACCOUNT SPECIALIST

CONREX PROPERTY MANAGEMENT
02.2019 - 07.2019

Bachelors - English

College of Charleston
Tynishia Brown