Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tynisia Jenkins

Humble

Summary

Dynamic Business Office Coordinator with a proven track record at Townsen Memorial Kingwood, excelling in process improvement and team development. Expert in optimizing workflow efficiency and managing high-volume insurance verifications. Strong communicator and problem-solver, dedicated to enhancing operational success and fostering positive relationships within the healthcare environment.

Overview

26
26
years of professional experience

Work History

Business Office Coordinator

Townsen Memorial Kingwood
06.2022 - Current
  • Developed correspondence letters, memos, and emails.
  • manage administrative tasks, coordinating office operations, and ensuring the smooth functioning of the workplace
  • Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
  • Developed training materials for staff members which improved overall knowledge base within the organization.
  • Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
  • Leveraged data analysis tools to generate insightful reports, guiding informed decision-making processes within the company.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored front areas so that questions could be promptly addressed.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
  • Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
  • Posted payments to accounts and maintained records.
  • Improved team efficiency with development of comprehensive training manual on insurance verification procedures.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
  • Provided compassionate support for patients and families throughout the surgery scheduling process.
  • Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
  • Verified insurance coverage and obtained pre-authorizations.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Checked patients in and out and collected payments.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Assisted with medical coding and billing tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Scheduling Coordinator

Metro Surgery Center of Oakbend
04.2017 - 06.2022
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
  • Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
  • Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Coordinated with facilities to set up surgeries for orthopedic, pain management, ENT, spine, general, podiatry, geriatric, and more.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Contributed to the development of new scheduling protocols, enhancing overall department efficiency.

Registrar

The Woman's Hospital of Texas
09.2013 - 04.2017
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Participated in staff training sessions and workshops to enhance overall team performance and improve departmental processes.
  • Reduced errors in insurance claims processing through meticulous verification of insurance coverage details during registration.
  • Aided in reducing duplicate records within the hospital''s electronic health record system by conducting regular audits of entered data.
  • Maintained patient confidentiality by strictly following HIPAA guidelines during information collection and storage processes.
  • Supported hospital revenue cycle management efforts through timely completion of all requisite financial paperwork during the registration process.
  • Played an instrumental role in achieving departmental goals related to patient registration metrics such as wait times, accuracy rates, and overall customer satisfaction scores.
  • Enhanced data quality for hospital records by diligently updating and maintaining accurate patient information.
  • Provided exceptional customer service, addressing patient concerns and answering inquiries professionally and promptly.

Customer Service Representative

Amerigroup/ Blue Cross Blue Shield
03.2012 - 09.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Radiologic Technologist Assistant

MD Anderson
02.2007 - 07.2009
  • Operated radiologic equipment to produce diagnostic images and films.
  • Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Collaborated with radiologic technologists in implementing radiation safety protocols, minimizing exposure risks for patients and staff members.
  • Prepared patients for radiographic exams, obtaining high-quality images with minimal discomfort.

Call Center Representative

The Greensheet
02.2003 - 05.2006
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Store Associate

The Gap
01.1999 - 02.2002
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Education

Nursing

Lone Star College
Houston, TX

Limited Radiology Technician -

The College of Health Care Professions
TX
10.2006

Skills

  • Customer service
  • Office administration
  • Office management
  • Schedule coordination
  • Budget planning
  • Process improvement
  • Workflow oversight
  • Scheduling meetings
  • Document control
  • Meeting facilitation
  • Expense tracking
  • Report generation
  • Business operations management
  • Relationship building
  • Staff training and development
  • Team building
  • Employee onboarding
  • Deadline management
  • Operations management
  • Administrative support
  • Business recordkeeping
  • Records management
  • Credit and collections
  • Policy and procedure modification
  • Office management software
  • Vendor engagement
  • Spreadsheet and database creation
  • Contract monitoring
  • Office inventory oversight
  • Electronic medical records (EMR) systems
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Reliability
  • Excellent communication

Timeline

Business Office Coordinator

Townsen Memorial Kingwood
06.2022 - Current

Scheduling Coordinator

Metro Surgery Center of Oakbend
04.2017 - 06.2022

Registrar

The Woman's Hospital of Texas
09.2013 - 04.2017

Customer Service Representative

Amerigroup/ Blue Cross Blue Shield
03.2012 - 09.2013

Radiologic Technologist Assistant

MD Anderson
02.2007 - 07.2009

Call Center Representative

The Greensheet
02.2003 - 05.2006

Store Associate

The Gap
01.1999 - 02.2002

Nursing

Lone Star College

Limited Radiology Technician -

The College of Health Care Professions

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Tynisia Jenkins