Tynisia Jenkins
Humble
Summary
Dynamic Business Office Coordinator with a proven track record at Townsen Memorial Kingwood, excelling in process improvement and team development. Expert in optimizing workflow efficiency and managing high-volume insurance verifications. Strong communicator and problem-solver, dedicated to enhancing operational success and fostering positive relationships within the healthcare environment.
Overview
26
26
years of professional experience
Work History
Business Office Coordinator
Townsen Memorial Kingwood
Kingwood, TX
06.2022 - Current
- Developed correspondence letters, memos, and emails.
- manage administrative tasks, coordinating office operations, and ensuring the smooth functioning of the workplace
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Developed training materials for staff members which improved overall knowledge base within the organization.
- Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
- Leveraged data analysis tools to generate insightful reports, guiding informed decision-making processes within the company.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Posted payments to accounts and maintained records.
- Improved team efficiency with development of comprehensive training manual on insurance verification procedures.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Scheduling Coordinator
Metro Surgery Center of Oakbend
04.2017 - 06.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Coordinated with facilities to set up surgeries for orthopedic, pain management, ENT, spine, general, podiatry, geriatric, and more.
- Updated daily operating room calendars with accurate appointment schedules.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
Registrar
The Woman's Hospital of Texas
09.2013 - 04.2017
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Participated in staff training sessions and workshops to enhance overall team performance and improve departmental processes.
- Reduced errors in insurance claims processing through meticulous verification of insurance coverage details during registration.
- Aided in reducing duplicate records within the hospital''s electronic health record system by conducting regular audits of entered data.
- Maintained patient confidentiality by strictly following HIPAA guidelines during information collection and storage processes.
- Supported hospital revenue cycle management efforts through timely completion of all requisite financial paperwork during the registration process.
- Played an instrumental role in achieving departmental goals related to patient registration metrics such as wait times, accuracy rates, and overall customer satisfaction scores.
- Enhanced data quality for hospital records by diligently updating and maintaining accurate patient information.
- Provided exceptional customer service, addressing patient concerns and answering inquiries professionally and promptly.
Customer Service Representative
Amerigroup/ Blue Cross Blue Shield
03.2012 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Radiologic Technologist Assistant
MD Anderson
02.2007 - 07.2009
- Operated radiologic equipment to produce diagnostic images and films.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Collaborated with radiologic technologists in implementing radiation safety protocols, minimizing exposure risks for patients and staff members.
- Prepared patients for radiographic exams, obtaining high-quality images with minimal discomfort.
Call Center Representative
The Greensheet
02.2003 - 05.2006
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Store Associate
The Gap
01.1999 - 02.2002
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Nursing
Lone Star College
Houston, TXLimited Radiology Technician -
The College of Health Care Professions
TX10.2006
Skills
- Customer service
- Office administration
- Office management
- Schedule coordination
- Budget planning
- Process improvement
- Workflow oversight
- Scheduling meetings
- Document control
- Meeting facilitation
- Expense tracking
- Report generation
- Business operations management
- Relationship building
- Staff training and development
- Team building
- Employee onboarding
- Deadline management
- Operations management
- Administrative support
- Business recordkeeping
- Records management
- Credit and collections
- Policy and procedure modification
- Office management software
- Vendor engagement
- Spreadsheet and database creation
- Contract monitoring
- Office inventory oversight
- Electronic medical records (EMR) systems
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
Business Office Coordinator
Townsen Memorial Kingwood
06.2022 - Current
Scheduling Coordinator
Metro Surgery Center of Oakbend
04.2017 - 06.2022
Registrar
The Woman's Hospital of Texas
09.2013 - 04.2017
Customer Service Representative
Amerigroup/ Blue Cross Blue Shield
03.2012 - 09.2013
Radiologic Technologist Assistant
MD Anderson
02.2007 - 07.2009
Call Center Representative
The Greensheet
02.2003 - 05.2006
Store Associate
The Gap
01.1999 - 02.2002
Nursing
Lone Star College
Limited Radiology Technician -
The College of Health Care Professions