Tynomi Thompson
Grand Prairie
Summary
Versatile professional with experience at Mul-Ty-Styles and DOT Alliance, excelling in customer service and account management. Demonstrated ability to enhance client satisfaction and retention through expert hair consultations and strong relationship-building. Skilled in balayage technique and effective communication, adept at solving complex problems and leading teams to success.
Overview
3
3
years of professional experience
Work History
Hairdresser
Mul-Ty-Styles
01.2023 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
Account Manager
DOT Alliance
06.2023 - 09.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Updated Customers DOT credentials to keep in compliance with State Laws.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
High School Diploma -
Bowie High School
Arlington, TX05-2022
Skills
- Balayage technique
- Account management
- Hair straightening
- Customer service
- Time management
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Timeline
Account Manager
DOT Alliance
06.2023 - 09.2025
Hairdresser
Mul-Ty-Styles
01.2023 - Current
High School Diploma -
Bowie High School
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