Overview
Work History
Education
Skills
Timeline
Generic

T’yona Lawrence

Overview

8
8
years of professional experience

Work History

Personal Trainer

Solo
06.2022 - Current
  • Detailing and creating fitness regimes for clients
  • Trained 5-15 clients a day independently and in group classes
  • Assisted clients with reaching long awaited fitness goals
  • Maintained records and kept all information up-to-date
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Demonstrated proper technique for exercises to avoid injuries.

Customer Service Representative Team Lead

Total Systems/Global Payments
09.2019 - Current
  • Training employees on bank policies
  • Subject matter expert of entire team
  • Solving everyday problems at a timely matter
  • Handling sensitive information and showing people skills
  • Assisting management in all areas
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Improved overall call center performance with effective coaching and feedback to team members.
  • Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Kept high average of performance evaluations.

SALES ASSOCIATE/HEAD CASHIER

FOREVER 21
11.2016 - 08.2019
  • Give excellent customer service and meet customer needs at all times
  • Head cashier and top credit card producer
  • Handle many cash transactions and tend to concerns of customers
  • Manage phone calls while multi-tasking
  • Assist in paperwork (Hourly reads, morning and closing paperwork)
  • Help visually merchandise the store
  • Assist in pushing out stock
  • Help train new employees and management on merchandising and register
  • Maintain workstation, keeping it clean, presentable, and safe
  • Working the fitting room, helping customers find exactly what they need to satisfy needs
  • Styling customers
  • Handling and resolving complaints in within the store
  • Push in sales, credit cards, and email captures
  • Interacting with customers and fellow employees
  • Greeting customers and identifying needs
  • Meeting deadlines for visual projects
  • Assisted in cleaning duties
  • Pitching sales and text-to-applies
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor of Science Degree - Kinesiology: Exercise science

Columbus State University
Columbus, GA
05.2025

HIGH SCHOOL DIPLOMA -

CENTRAL HIGH SCHOOL
Columbus, GA
05.2016

Skills

  • Strategic planning
  • Natural people skills
  • Active and great at physical work
  • Fast learner
  • Managerial skills
  • Problem solver
  • Positive attitude
  • Great at prioritizing tasks and meeting deadlines
  • Work good under pressure
  • Consistent and effective
  • Can obtain and accurately document information
  • Work great with people of all background and temperaments
  • Team player
  • Planning and organization skills
  • Self-management
  • Hard worker
  • Strong thinker
  • Time management
  • Managing and training others
  • Organization
  • Flexibility
  • Fast and precise
  • Friendly
  • MS Office: Word, Excel, Power Point, Outlook, Access
  • Email and Google Drive: Mail merge, Filters, Folders, Docs, Sheets, Forms, Slides
  • Technical Writing and Presenting
  • Passion for fitness
  • Strength training
  • Exercise program design
  • Motivational coaching
  • Leadership skills
  • Personal training and coaching
  • Flexibility and mobility
  • Weight management strategies
  • Fitness instruction
  • Goal setting assistance
  • Fitness program development
  • Client coaching
  • Balance and stability training
  • Functional movement training
  • High-intensity interval training
  • Injury prevention techniques
  • Core strength development
  • Goal setting and planning
  • Strength and conditioning
  • Reliable and responsible
  • Strength and agility training
  • One-on-one coaching
  • Weight control guidance
  • Workload management
  • Weights and equipment
  • Flexibility and adaptability

Timeline

Personal Trainer

Solo
06.2022 - Current

Customer Service Representative Team Lead

Total Systems/Global Payments
09.2019 - Current

SALES ASSOCIATE/HEAD CASHIER

FOREVER 21
11.2016 - 08.2019

Bachelor of Science Degree - Kinesiology: Exercise science

Columbus State University

HIGH SCHOOL DIPLOMA -

CENTRAL HIGH SCHOOL

Similar Profiles

CREATE PROFILE
T’yona Lawrence