T’yona Lawrence
Overview
8
8
years of professional experience
Work History
Personal Trainer
Solo
Columbus, Ga
06.2022 - Current
- Detailing and creating fitness regimes for clients
- Trained 5-15 clients a day independently and in group classes
- Assisted clients with reaching long awaited fitness goals
- Maintained records and kept all information up-to-date
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Assisted clients with personal fitness goals through realistic objectives.
- Demonstrated proper technique for exercises to avoid injuries.
Customer Service Representative Team Lead
Total Systems/Global Payments
Columbus, Ga
09.2019 - Current
- Training employees on bank policies
- Subject matter expert of entire team
- Solving everyday problems at a timely matter
- Handling sensitive information and showing people skills
- Assisting management in all areas
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Improved overall call center performance with effective coaching and feedback to team members.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Kept high average of performance evaluations.
SALES ASSOCIATE/HEAD CASHIER
FOREVER 21
Columbus, Ga
11.2016 - 08.2019
- Give excellent customer service and meet customer needs at all times
- Head cashier and top credit card producer
- Handle many cash transactions and tend to concerns of customers
- Manage phone calls while multi-tasking
- Assist in paperwork (Hourly reads, morning and closing paperwork)
- Help visually merchandise the store
- Assist in pushing out stock
- Help train new employees and management on merchandising and register
- Maintain workstation, keeping it clean, presentable, and safe
- Working the fitting room, helping customers find exactly what they need to satisfy needs
- Styling customers
- Handling and resolving complaints in within the store
- Push in sales, credit cards, and email captures
- Interacting with customers and fellow employees
- Greeting customers and identifying needs
- Meeting deadlines for visual projects
- Assisted in cleaning duties
- Pitching sales and text-to-applies
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science Degree - Kinesiology: Exercise science
Columbus State University
Columbus, GA05.2025
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL
Columbus, GA05.2016
Skills
- Strategic planning
- Natural people skills
- Active and great at physical work
- Fast learner
- Managerial skills
- Problem solver
- Positive attitude
- Great at prioritizing tasks and meeting deadlines
- Work good under pressure
- Consistent and effective
- Can obtain and accurately document information
- Work great with people of all background and temperaments
- Team player
- Planning and organization skills
- Self-management
- Hard worker
- Strong thinker
- Time management
- Managing and training others
- Organization
- Flexibility
- Fast and precise
- Friendly
- MS Office: Word, Excel, Power Point, Outlook, Access
- Email and Google Drive: Mail merge, Filters, Folders, Docs, Sheets, Forms, Slides
- Technical Writing and Presenting
- Passion for fitness
- Strength training
- Exercise program design
- Motivational coaching
- Leadership skills
- Personal training and coaching
- Flexibility and mobility
- Weight management strategies
- Fitness instruction
- Goal setting assistance
- Fitness program development
- Client coaching
- Balance and stability training
- Functional movement training
- High-intensity interval training
- Injury prevention techniques
- Core strength development
- Goal setting and planning
- Strength and conditioning
- Reliable and responsible
- Strength and agility training
- One-on-one coaching
- Weight control guidance
- Workload management
- Weights and equipment
- Flexibility and adaptability
Timeline
Personal Trainer
Solo
06.2022 - Current
Customer Service Representative Team Lead
Total Systems/Global Payments
09.2019 - Current
SALES ASSOCIATE/HEAD CASHIER
FOREVER 21
11.2016 - 08.2019
Bachelor of Science Degree - Kinesiology: Exercise science
Columbus State University
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL