Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyona Rougeau

Palmdale,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hospital Security Guard

Palmdale Regional Medical Center
11.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere.
  • Responded quickly to emergency situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Security Guard

Allied Universal Security Services
10.2021 - Current


  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Monitored CCTV cameras and alarm systems for security breaches.

Child Nutrition Worker

Lancaster school district
08.2020 - 01.2023
  • Prep and serve one or more items of food for the purpose of meeting mandating nutritional requirements for grade school kids
  • Remove trays , clean and sanitize dishes & washroom area
  • Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Assisted in setting up and breaking down kitchen stations.
  • Stocked and rotated food items according to expiration dates.
  • Monitored food temperature, discarding items not stored correctly.

Customer Service Representative

First Entertainment Credit Union
09.2021 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
  • Maintained friendly and professional customer interactions..
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

caregiver

IHSS
06.2013 - 04.2018
  • Provide medical and meal support to patient
  • Administer daily medicine
  • Clean wounds,toileting ,bathing(dressing and hygiene)
  • Meal preparation ,transportation to and from physician appointments
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Telephone Interviewer

Interviewing Services Of America
05.2016 - 09.2018
  • Gathered data and insights from participants during telephone interviews.
  • Administered phone interviews to survey participants.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Coded data from participant interviews.
  • Provided quality customer service to earn satisfaction ratings of 80%.

Ticket Taker

Antelope Valley Fair
08.2012 - 08.2019
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Sold admission, processed payments, and issued tickets.

Education

No Degree - Nursing

Los Angeles Valley College
Van Nuys, CA
03.2025

High School Diploma -

Eastside High School
Lancaster, Ca
05.2013

Skills

  • Medical Terminology
  • Document Typing and Formatting
  • Data Recording
  • Clerical
  • Food safety
  • Customer service
  • Meal preparation
  • Multitasking and Organization
  • Medication Administration
  • HIPAA and Confidentiality Compliance
  • Customer Support
  • Software Development
  • POS Inventory System Operation
  • Cash Register Operations
  • Invoice and Payment Tracking

Certification

  • Certified Food Handlers card, [Premier Food Safety] - [07-27-2023/07-27-2025]License #8218506
  • Typing Master, inc 28 wpm[10-04-23]
  • Bsis Guard Card


Timeline

Hospital Security Guard

Palmdale Regional Medical Center
11.2022 - Current

Security Guard

Allied Universal Security Services
10.2021 - Current

Customer Service Representative

First Entertainment Credit Union
09.2021 - 11.2022

Child Nutrition Worker

Lancaster school district
08.2020 - 01.2023

Telephone Interviewer

Interviewing Services Of America
05.2016 - 09.2018

caregiver

IHSS
06.2013 - 04.2018

Ticket Taker

Antelope Valley Fair
08.2012 - 08.2019

No Degree - Nursing

Los Angeles Valley College

High School Diploma -

Eastside High School

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Tyona Rougeau