Reading
Tyona Smith
Winston-Salem,US
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Summary
Dynamic and goal-oriented professional with extensive experience in customer service and cash handling at Marshalls. Proven track record of enhancing customer satisfaction and fostering teamwork. Skilled in store maintenance and merchandise display, consistently promoting a positive shopping environment while ensuring operational efficiency. Honest and dependable, dedicated to achieving store objectives.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Retail professional with comprehensive background in customer service and sales. Consistently achieves sales targets through strong focus on customer needs and excellent product knowledge. Known for collaborative efforts with team members and adaptability to changing store demands.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Sales Floor Associate
Marshalls
09.2022 - 01.2023
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
Assistant Manager
Family Dollar
03.2022 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Floor Associate
Bath and Body Works, Limited Brands
Winston-Salem, NC
04.2021 - 01.2022
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Shift Leader
McDonald's
01.2018 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
10.2017 - 06.2018
Skills
Store cleaning
Interests
Writing
Art
Spending time in nature
Timeline
Sales Floor Associate - Marshalls
09.2022 - 01.2023
Assistant Manager - Family Dollar
03.2022 - 05.2022
Sales Floor Associate - Bath and Body Works, Limited Brands
04.2021 - 01.2022
Shift Leader - McDonald's
01.2018 - 01.2021
West Caldwell High School - High School Diploma,
10.2017 - 06.2018
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